Extended hours the week before classes and Monday through Thursday the first week of classes for fall/spring terms
Counselors are available to assist students with any questions or concerns regarding their eligibility.
Any applicant who has a concern that cannot be resolved between the student and a financial aid counselor may appeal in the following order: to the Assistant Director of Financial Aid, then the Director of Financial Aid. Students with a complaint about the Office of Financial Aid should refer to the ETSU Complaint Policy and Procedure for Students.
Financial Aid programs, rules, and regulations are subject to change. Federal and state funds are conditional upon congressional appropriation and receipt of those funds at ETSU. Students may contact a counselor with any questions or concerns regarding their eligibility.
In an effort to adhere to federal privacy laws, the ETSU Office of Financial Aid restricts the release of certain private student information. Students must contact us personally to check the status of their financial aid application and awards. We will be unable to release information to third parties (i.e., parents, spouses, etc.) without a signed release form on file from the student. To obtain a Release of Information form, the student must visit our office in person and present a photo ID. The form must be renewed each year in the Office of Financial Aid at ETSU.
"Funding Education Beyond High School," a publication from the United States Department of Education, is a helpful source of information regarding the federal financial aid programs. Copies are available from the Office of Financial Aid at ETSU, directly from the United States Department of Education, or by calling 1-800-4FED-AID (1-800-433-3243).