Dependent Eligibility Verification

Update: July 14, 2009
Update: July 31, 2009

TO : All Employees                      

FROM: David D. Collins, Vice President for Finance and Administration

SUBJECT: Dependent Eligibility Verification

DATE: July 14, 2009

We have received many questions from employees regarding recent correspondence you may have received from Secova regarding information needed to document dependent eligibility for insurance.  We have investigated this and have determined that beginning July 2009, the state Benefits Administration began conducting a dependent eligibility verification project to ensure that only individuals eligible for coverage are covered under the insurance plans. This project is being managed by Secova.

All current employees with dependents on their insurance plans must provide proof of eligibility for all dependents. All new hires enrolling in family coverage will be required to provide proof of eligibility for all dependents at the time of application. This also applies to all plan members applying for coverage for a newly eligible dependent.

Should you have any additional questions regarding this matter, please contact the Benefits Administration at 1-800-253-9981 or you may call Secova directly at 1-877-793-3589. 

We apologize for the delay in notifying you of this project, but have only found out about it ourselves when we began receiving questions.


TO : All Employees                    

FROM: David D. Collins, Vice President for Finance and Administration

SUBJECT: Dependent Eligibility Audit

DATE: July 31, 2009

A couple of concerns have been raised regarding the State of Tennessee group insurance program’s dependent eligibility audit.  This program is being conducted by Secova at the direction of the Benefits Administration.  As background, the Benefits Administration is a division of the Tennessee Department of Finance and Administration and is responsible for managing their state-provided insurance benefits.  The dependent eligibility audit program is being implemented by recommendation of the Insurance Committee as a way to keep insurance coverage affordable. 

The first concern pertains to the process beginning in the summer months and having a September 4, 2009 deadline for response.  The Tennessee Board of Regents has expressed this concern and you can be assured they are aware of the special needs of the higher education community.  The Benefits Administration has promised to work with the Tennessee Board of Regents as this project moves forward.  The project plan includes several efforts to contact non-responders.  Also, no dependents will be dropped due to non-response until the Office of Human Resources has had a chance to reach out to them, explain the consequences of not responding, and offer assistance if needed. 

The second concern relates to the need to include sensitive personal and financial information in your response to Secova.  Before contracting with Secova, every effort was made to ensure the security and protection of your personal and financial data.  Secova, the Benefits Administration and the Tennessee Board of Regents strongly encourage you to black out all personal and financial information on your documentation, i.e., social security numbers, before sending them to Secova.  Secova will maintain the documents in a secure manner until the end of the verification process and then properly destroy all paper copies.

We ask for your cooperation to help ensure that this project proceeds as smoothly as possible so that no employee’s family members mistakenly lose coverage.  Please respond to the request for verification as soon as you can.

If you have specific needs, please contact Secova directly to see how they can be addressed.  Their toll free number is 1.877.793.3589.  This number is staffed 24 hours a day, seven days a week.  You may also contact the Benefits Administration at 1.800.253.9981 or 615.741.3590, or e-mail:  .

Your support in the success of this program is of vital importance and will allow the State to maintain the low insurance costs for all State of Tennessee employees and their families.