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Office of Human Resources

East Tennessee State University

Title Code: 4355 

Occ. Group: 112.894 

Library Assistant 2

Skill Level: 4

FLSA Status: Non-exempt

IPEDS: 410

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Provide reference and research assistance to library users involving internal library collections, online catalogs, electronic databases, computers, microfilm copiers and traditional print materials and access to external sources. For Technical Service roles, perform a variety of activities related to acquiring; processing and cataloging materials to ensure Library materials are accessible to patrons. May be required to work night and or weekend shifts.

Characteristic Duties and Responsibilities

Discuss information needs with patrons, select and recommend library resources to best match educational and research needs

Demonstrate use of library resources including how to search the online catalog, electronic databases, card catalogs, traditional print resources and the Internet

Interpret library policy and procedures for patrons and respond to questions in person and on the telephone

Perform circulation and reserve modules for material check in and out tasks and to facilitate accurate circulation charges

Accept payments of fines and fees; encumber students/staff records for nonpayment of fines per Library policy; clear records when payment received or issue resolved

Determine replacement cost for lost materials using online database systems.

Verify, edit and enter information for the online catalog and automated check in and ordering systems

Resolve problems and complaints related to overdue fines, lost and damaged book fees, circulation and reserve restrictions

Monitor and assign tasks to student workers

Enter or activate patrons ID card

May perform bibliographic search and verification, catalog items using Library of Congress or OCLC

May receive new materials, correspond with vendors, process invoices and resolve problems. Communicate with faculty regarding acquisitions and processing library materials

May assist with reshelving / book search tasks and perform related filing and correspondence duties

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution.

Incumbents may provide backup to various functions within the unit.

May be required to perform related clerical tasks as assigned

Performs other work as assigned

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy

Direction Given

N/A

Job Specifications

High school graduate or GED and one year relevant experience.  Two years of college and one year of relevant experience or an equivalent combination of education and relevant experience preferred. 

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of the Internet, Library system applications (e.g., Voyager, cataloging, circulation, and reserve modules, online catalog), University systems (SIS, HRS, FRS), electronic databases, etc.

Knowledge of Library policies and procedures

Knowledge of library materials and bibliographic tools

Effective verbal and written communication skills

Effective interpersonal and customer service skills

Effective problem resolution and research skills

Effective supervisory skills

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.

Date                         Skill            Evaluation
5/2004                        4              522022122  

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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