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Office of Human Resources

East Tennessee State University

Computer Operations Specialist

Title Code: 5035 

Occ. Group: 531.855 

Computer Operations Specialist

Skill Level: 7         

FLSA Status: Non-exempt

IPEDS: 510

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Performs computer operations duties and coordinates the flow of work of computer operations activities. 

Characteristic Duties and Responsibilities

Monitors and controls the computer to process administrative and academic data

Assists in developing work schedules for the computer and associated terminals

Codes and tests computer programs as needed

Monitors work input and output to insure it is correct and timely

Develops solutions to problems that occur in computer operations

Provides training for employees

Runs batch jobs and diagnoses problems

Prints various reports

Performs basic support for server and network issues

Monitors servers, networking, and environmental equipment to maximize availability of university computing resources

Maintains and upgrades the electrical wiring system for computer terminals and other associated equipment

Keeps records and makes reports

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution. 

Incumbents may provide backup to various functions within the unit.

Performs related work as assigned.

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.

Direction Given

N/A

Job Specifications

Successful completion of two years of college including or supplemented by courses in computer science required. Experience in computer operations or related work required. 

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of computer operations, design techniques, and job control language

Knowledge of modern office practices and procedures

Ability to exercise good judgment in evaluating problem situations and in making decisions concerning hardware and software

Ability to establish and maintain work schedules

Ability to establish and maintain an effective working relationship with other employees

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information

Date                         Skill            Evaluation
5/2004                        7              723022222

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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