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Office of Human Resources

East Tennessee State University

Title Code: 4190 

Occ. Group: 112.866 

Desk Attendant

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Definition   

Employees in this class are under general supervision. Work performed in providing routine information by telephone or in person and performing related work as required. 

Characteristic Duties and Responsibilities

Receives individuals, ascertains their needs, and directs them accordingly.

Answers telephone calls, provides routine information and/or directs caller to proper person.

Pages students, faculty and staff.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of business telephone etiquette.

Ability to provide information to individuals by telephone and in person in a courteous manner.

Ability to follow oral and written instructions.

Ability to establish and maintain an effective working relationship with the public, students and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school. 

  Date     Skill         Eval             
10/1/80      1      112011121

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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