Title Code: 4440
Occ. Group: 114.035
 

OFFICE SUPERVISOR                                                                               Skill Level:  6 

FLSA Code:  Non-exempt                                                                             IPEDS:     405

 

EXPECTATIONS FOR ALL EMPLOYEES

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and
COMMITMENT
to intellectual achievement is embraced.

JOB PURPOSE

 

Plans, supervises, schedules and monitors the functions of a unit’s clerical support and supervises the daily activities of the employees of the unit.  Position is primarily responsible for employee supervision and coordination of unit activities.

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

(Essential functions for this position are on file in the Office of Human Resources for your information.)

 

-          Plans, schedules, allocate and prioritize the workload to meet operating requirements of the unit

-          Determines and/or revises procedures for unit operations as needed

-          Supervises unit staff in the performance of duties and responsibilities

-          Resolves work unit problems

-          Monitors and tracks unit expenditures

-          Creates contracts and/or invoices

-          Interprets policies and procedures as they relate to unit operations

-          Processes payments and refunds

-          Maintains budgetary accounts and records

-          Oversees purchase of unit materials and equipment

-          Recommends hiring and/or discharge of employees

-          Ensures reliability and accuracy of departmental computer databases/or paper files

-          Assists in scheduling departmental meetings, conferences, presentations, and other business activities

 

SUPPLEMENTAL FUNCTIONS

 

-          All incumbents are expected to perform thee functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation. 

-          These functions may vary by institution. 

-          Other duties as assigned. 

 

DIRECTION RECEIVED

 

Works under general supervision with advice and guidance from supervisor for complex issues or exception to policy

 

DIRECTION GIVEN

 

Has responsibility for managing the work of non-exempt staff in unit.

 

JOB SPECIFICATIONS

 

1 year of post-high school level course work in office or business administration.

3 years progressively responsible office experience

OR

Associate degree with 1 year of responsible office experience

 

KNOWLEDGE, SKILLS, ABILITIES, AND WORKER CHARACTERISTICS

 

-          Knowledge of policies, practices, and procedures of office management

-          Knowledge of supervisory principles, practices, and techniques

-          Skill in using computer applications for word processing, spreadsheets, and databases in windows environment

-          Skill in making mathematical computations

-          Skills in using personal computers, copiers, fax machines, and other office equipment

-          Ability to communicate effectively

-          Ability to organize and prioritize multiple tasks

-          Ability to work with diverse employees and customers

 

WORKING CONDITIONS/PHYSICAL DEMANDS/SPECIAL CONDITIONS

 

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information

 

Date                 Skill                 Evaluation

5/2004                6                  613221222

 

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The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.