Title Code: 4595
Occ. Group:

TECHNICAL CLERK                                                                      Skill Level:     5

FLSA Code:  Non-exempt                                                                 IPEDS:       410



East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and
to intellectual achievement is embraced.



Performs a variety of standard to moderately difficult routine and non-routine technical/clerical support duties that may require knowledge of assigned and/or related work units.  Applies this specialized knowledge to analyze and respond to administrative matters within established limits. 


Incumbents typically specialize in a work unit function and also possess broader knowledge/skills about work unit operation to allow more independence in carrying out responsibilities.



(Essential functions for this position are on file in the Office of Human Resources for your information.)


-          Maintains and processes a variety of records, electronic or manual file systems, or database files requiring classification and compilation of varied information

-          Compiles special reports or studies where analysis of data is required; identifies sources and extracts necessary information; performs specialized calculations

-          Maintains, updates, and inputs data for unit in databases

-          Prepare vouchers, purchase orders, tax exemption certificates, year-end documents

-          Assists with student registration

-          Reviews and prepares forms and operational records for budgets, grants, purchases, work orders, or personnel actions

-          Processes operational records and other business transactions

-          Reviews and checks documents for accuracy prepared by others for supervisor’s signature

-          Composes office correspondence on own initiative in response to general unit operations

-          Answers and routes incoming calls

-          Serves as receptionist, greets and assists campus visitors

-          Alphabetizes office documents and files according to unit procedures

-          Prepares recurring and special reports, tabulations or budgets unique to assigned function

-          Serves as a primary reference source for assisting others in resolving discrepancies or procedural complications

-          Explains procedures to others and makes recommendations to changes to procedures affecting work unit

-          Install, test, and maintain new releases of microcomputer software

-          Assists with student recruitment and registration




-          All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

-          These functions may vary by institution. 

-          Incumbents may provide backup to various functions within the unit.

-          Other duties as assigned.




Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.




May monitor or coordinate work of others within assigned function of the unit.  May oversee work of student workers.




High School diploma or GED.  2 years of office experience required.


1 year post-high school course level work and 1 year of office experience.




-          Knowledge of policies, practices, and procedures of assigned function

-          Knowledge of business English, punctuation, and spelling

-          Skill in making mathematical computations

-          Skill using computer applications for word processing, spreadsheets, and database in windows environment

-          Skill in using personal computers, copiers, fax machines, and other office equipment

-          Ability to organize and prioritize multiple tasks

-          Ability to work with diverse employees and customers

-          Ability to communicate effectively




Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.


Date                Skill                 Evaluation

5/2004              5                612021222



The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.