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DISPATCHER 3

 

EXPECTATIONS FOR ALL EMPLOYEES

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and
COMMITMENT
to intellectual achievement is embraced.

DEFINITION

Employees in this class are under general supervision. During university non-operating hours, the dispatcher is the communications representative for the university. Work performed in receiving and transmitting messages by radio and telephone, and relating with the public, university community and official emergency response personnel.
 

EXAMPLES OF WORK PERFORMED

- Answers incoming calls, dispatches all complaints, requests and emergencies to field officers.

- Operates a personal computer and trains personnel in use of software applications.

- Maintains a log of all radio messages received or transmitted as required by the Federal Communication Commission and by Campus Security.

- Monitors the Emergency Management Systems alert notification.

- Monitors building security.

- Assists with training and providing leadership, and posts schedule of assignments.

- Recommends policies and procedures.

- Issues and receives security equipment from Security Officers.

- Provides general information to visitors coming on campus.

- Calls students, faculty members, and staff to security headquarters for outstanding traffic tickets or civil warrants.

- Calls wreckers to different parking lots when motor vehicles require towing.

- Reports motor vehicle accidents to Metropolitan Police Department.

- Issues parking decals for persons wishing to register their motor vehicles.

- Controls release of keys.

- Monitors and dispatches units for incoming alarm calls and notifies appropriate personnel.

- Keeps records and makes reports.

- Performs other work as assigned.
 

REQUIRED KNOWLEDGE AND ABILITIES

- Knowledge of the geographic area of campus.

- Ability to follow the rules and regulations of the Federal Communication Commission pertaining to transmitting and receiving messages by shortwave.

- Ability to operate a short wave radio and receiving equipment.

- Ability to react quickly and calmly in emergency situations and to determine proper course of action.

- Ability to understand and follow instructions.

- Ability to speak clearly with a well modulated voice and professional manner.

- Ability to establish and maintain effective working relationships with the public, students and other employees.

- Ability to operate a personal computer.
 

RECOMMENDED QUALIFICATIONS

Applicants with these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Be a high school graduate or possess equivalency. Computer literate. May be required to work different shifts including weekends.

Successful completion of the National Communications Institutes Basic Communications Officers Course.

Applicant must be at least 18 years of age, a citizen of the United States; must pass a criminal background check; and if a prior member of the armed forces, must have an honorable or medical discharge from any of the armed forces of the United States. TCA 7-86-201 requires taking and passing a medical physical, and a mental evaluation in accordance with the American Psychiatric Association.
 

  Date     Skill         Eval             
06/01/99     5     513021222

 

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The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.