Help Desk
Welcome to the OIT Helpdesk site.
New Employee Information
- Activate account / reset password
- Set up e-mail on office computer
- Check e-mail from off-campus
- Access voice mail
- More...
Security & Passwords
- FBI Social Media Smart Configuration Cards
- E-mails asking for your username or password
- Password requirements
- Passwords for new accounts
- How to reset a password
- Set up Outlook to check e-mail on-campus
- Check e-mail from off-campus
- Configuring your mobile phone to access the ETSU e-mail server
- Sharing your calendar
- 'Mailbox full' or 'Mailbox is closed' messages
- Not receiving any e-mails
- Office 2007 files being saved as zip files
- More...
Phones
- Installs, moves or disconnects
- Phone system instructions
- Caller ID
- Voice mail
- Long distance calling
- More...
ETSU Networking
- Network jack installation
- Unable to connect to Internet
- Wireless network
- Virtual Private Networking (VPN)
- Remote Desktop Gateway setup instructions
- More...
Banner: Goldlink & INB
Computers & Software
- Instructions for using the Citrix Xen system
- Ordering departmental computers
- Available software for ETSU computers
- Adobe Software
- Accessing the Q:, S: and T: drives
- Ordering computers or software for personal use