The Student Help Desk exists to aid students a myriad of problem. For all students, we provide technical support for your personal computers (desktops, laptops, & netbooks) in troubleshooting software related issues such as
virus scan and removal
assistance with D2L issues
password reset assistance
The Student Help Desk is not able to assist with hardware based problems beyond diagnostics. We are not able to open your desktop or laptop, even with your permission, to repair, replace, or install hardware.
If you live in on-campus housing, you may also contact us regarding issues with your
You will be issued a ticket for the incident, and we will have a technician look into the problem at the first possible opportunity.
We offer several avenues to contact us. If you would like to stop by, we are located on the first floor of the D.P. Culp Center at the bottom of the ramp and adjacent to the D.P. Culp computer lab. You may also contact via the following means:
Phone: 423-439-4648 and select the appropriate button when it prompts for being a student
It is not possible for us to have familiarity with every piece of hardware and software on the market. Therefore when it comes to items such as Smartphones (iPhones, Blackberries, etc.) we can only offer assistance in configuring the phone’s wireless capabilities.