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Technical Resources


The Information Technology Services (ITS) Help Desk is your best resource for most technical problems. You can call, email, or stop in to see them on the first floor of the Sherrod Library. Phone: 423.439.5648  Email:

D2L Help
You can find answers to many of your D2L how-to questions on this website: If you are still having trouble finding what you need, contact the Student Help Desk.

Problems Viewing Course Videos
This website lists some possible solutions for problems you might encounter when viewing streaming videos through your online course site. You can also contact the with your questions. The more information you can provide about what is occurring on your computer the easier it will be to help with your problem.

Your eMail account is your official ETSU email address. university policy states that you must use this address as your official point of contact. You are responsible for the messages sent here. Your email address is and you can access your messages by going to Contact the Student Help Desk if you need any help with your password (it can be different from your ETSU password.)

Microsoft Office
Microsoft Office 365 is the official email service provider for students as of May 11, 2016. The email address for students is [studentusername]  Students should log in to Microsoft Office 365 using the new email address and the existing ETSU password. This account replaces the Goldmail account as the official email channel for students.  Please visit the Office 365 website at for more information.

Password Reset
Your ETSU password expires every 90 days. You can select the Password Reset link located beneath the D2L login fields or access the page directly at: The Student Help Desk can assist you if you are having trouble resetting the password or have been locked out of your account.

Minimum System Requirements

D2L Minimum System Requirements

Browser support
D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact D2L Support, who will determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.

Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. Customers can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.
Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. Customers can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.
Note the following:
• Ensure that your browser has JavaScript and Cookies enabled.
• For desktop systems, you must have Adobe Flash Player 10.1 or greater.

D2L Desktop Support


Supported Browser Version(s)

Maintenance Browser Version(s)

Microsoft® Edge



Microsoft® Internet Explorer®


10, 11

Mozilla® Firefox®

Latest, ESR


Google® Chrome™



Apple® Safari®


6, 7, and 8


D2L Tablet and Mobile Support


Operating System


Supported Browser Version(s)


Android 4




iOS® 6, 7, 8, and 9



Microsoft Surface™

Windows® 8

Internet Explorer


BlackBerry® (mobile only)

BlackBerry 7, 10




WebEx system requirements


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