Technical / Computer Help
The OIT Student HelpDesk is your best resource for most technical problems. You can call, email or stop in to see them on the first floor of the Culp Center. Phone: 423.439.5648 Email: shdesk@goldmail.etsu.edu
D2L Help
You can find answers to many of your D2L how-to questions on this website: http://www.etsu.edu/d2l/students.aspx. If you are still having trouble finding what you need, contact the Student HelpDesk.
Problems Viewing Course Videos
This website lists some possible solutions for problems you might encounter when viewing streaming videos through your online course site. http://www.etsu.edu/academicaffairs/elearning/ats/services/StreamingMediaHelp.aspx You can also contact the HelpDesk with your questions. The more information you can provide about what is occurring on your computer the easier it will be to help with your problem.
Goldmail
Your Goldmail account is your official ETSU email address. University policy states that you must use this address as your official point of contact. You are responsible for the messages sent here. Your email address is username@goldmail.etsu.edu and you can access your messages by going to http://goldmail.etsu.edu. Contact the Student HelpDesk if you need help with your password (it can be different from your ETSU password.)
Microsoft Office Free Viewers
Some instructors may post Microsoft Word or PowerPoint documents. Even if you do not have Microsoft Office installed on your computer you can still view these documents by installing one of the open source products or by installing the free Office Viewers.
PowerPoint 2007 - http://www.microsoft.com/downloads/details.aspx?familyid=048dc840-14e1-467d-8dca-19d2a8fd7485&displaylang=en
Word Viewer 2007 - http://www.microsoft.com/downloads/details.aspx?FamilyID=3657ce88-7cfa-457a-9aec-f4f827f20cac&displaylang=en
Excel Viewer 2007 - http://www.microsoft.com/downloads/details.aspx?FamilyID=1cd6acf9-ce06-4e1c-8dcf-f33f669dbc3a&DisplayLang=en
Password Reset
Your ETSU password expires every 90 days. You can select the Password Reset link located beneath the D2L login fields or access the page directly at: https://etsuis.etsu.edu/accountactivation/AccountActivation.aspx. The Student HelpDesk can assist you if you are having trouble resetting the password or have been locked out of your account.
Virus Protection
Students may download free Symantec antivirus software at: http://antivirus.etsu.edu. You will need your ETSU username and password to download the software
Minimum System Requirements for Desire2Learn
Minimum System Requirements for Wimba Classroom
Minimum Systems Requirements for Accessing the Codian Bridge
Desire2Learn 9.4.1 Minimum Requirements
| Required | Recommended | |
| Operating System | Windows 2000, 2003, XP, Vista, Windows 7 Mac OS X |
Windows 7 |
| Video | SVGA Monitor Minimum resolution of 800 x 600 |
Resolution of 1024 x 768 or greater |
| Internet speed | 56K modem | 56K or cable modem, DSL |
| Sun Java Runtime Environment (JRE) | JRE v1.6.x (Required to run LiveRoom 4.3 and Equation Editor.) |
JRE 1.6 Update 26 |
| Java script | Enabled | Enabled |
| Cookies | Enabled | Enabled |
| Browser | Windows | Mac OS X | Mobile Web |
| Firefox 7 | Recommended | Recommended | |
| Firefox 6 | Supported | Supported | |
| Firefox 5 | Supported | Supported | |
| Internet Explorer 9 | Recommended | ||
| Internet Explorer 8 | Supported | ||
| Chrome (newest) | Supported | ||
| Safari 5 | Supported | ||
| Safari 4 | Supported | ||
| iOS 4 (Safari) | Supported | ||
| Android 1.5 | Supported | ||
| Android 2.1 | Supported | ||
| Blackberry 6 | Supported |
Wimba Classroom Minimum Requirements
- Windows 7, Vista, or XP; Mac OSX 10.4+
- 256 MB RAM
- IE 7.0+, Safari 3.0+, Firefox 3.0+ (Browser must be Java and JavaScript enabled)
- Internet access at 56k or above
Codian Bridge Minimum Requirements
Windows
- Intel Pentium 4 Processor 1.2 GHz or AMD 2200+ Athlon XP
- 1 GB minimum-2 GB recommended of RAM
- High Speed (cable or DSL) Internet connection (no dial up connection)
- 16 bit sound card and speakers
- Super VGA (800 x 600, 65000 colors) or better video display card
- Windows XP service pack 2 or later
- Latest version of Java (http://java.com/en/download/)
- Installation privileges on the computer to install Codian codec. (http://ipvcr1.etsu.edu/codian_video_decoder.msi)
- Internet Explorer 6 or greater. Firefox 2.0 or greater.
Mac
- G3 or Intel Core Solo/Dual processor
- GB minimum-2 GB recommended RAM
- High Speed (cable or DSL) Internet connection (no dial up connection)
- 16 bit sound card and speakers
- OS X or later
- Latest version of Java (http://java.com/en/download/)
- Installation privileges on the computer.
- Firefox 2.0 or greater