Q - How do I submit a request for facilities help?
A - Email any facilities needs to
. Most calls are responded to within 24 hours if requested Monday – Thursday. If you have an emergency, please call 423-439-7900 and your residence hall on-call staff.
Q - What do custodians clean?
A – Custodial staff cleans all public areas of the building, including lobbies, community bathrooms, hallways, stairways. Staff do not clean private living areas.
Q - What happens if I have a facilities emergency?
A - Please call 423-439-7900 in addition to your on-call residence hall staff. There is emergency facility staff available at all hours.
Q - Do custodians clean in rooms?
A – Custodial staff cleans rooms when they are empty in anticipation of a new student’s arrival. Once a room is occupied, cleaning is the student’s responsibility.
Q - My roommate moved out. Will custodial come and clean their half of the room?
A - At Buccaneer Ridge Apartments and Centennial Hall, Housing Custodial will clean the common areas and the vacant bedroom and bath only. In other areas, custodial will not clean the shared areas.