East Tennessee State University, having recently completed its 100th year, is ready to begin building on the foundation created by the Committee 125 groups. These groups examined ETSUs legacy and future from multiple perspectives, both academic and administrative. The creation of ETSUs future, however, will occur within a challenging external environment. These changes include the mix and expectations of students coming to the University, and the resources that support the University, which are increasingly shifting from state support to tuition and fees and other revenues generated directly by ETSU. In order to control its financial destiny, and allow for necessary reinvestment in its mission, the University must now consider the return on investment from all current and future resources. This return on investment is not only financial, but also a primary consideration of the contribution made to student success.
Charge of the Committee
The focus on return on investment is being led, in part, by an Administrative Services Review Committee, part of the overall University planning structure. The Committees charge is to identify opportunities for increased quality of service, efficiencies and cost savings. These opportunities will be considered in light of relevance to mission, support of a student-centered growth agenda, and fiscal stewardship. Issues for consideration include:
- Improving the quality and efficiency of customer service to students, faculty and staff, with an aim to both reduce cost and increase service levels. This effort will focus initially on addressing pain points in the service experience.
- Focusing on enhancing services which support student success, especially progression and graduation rates.
- Educating the campus on service delivery, and increasing the level of accountability and transparency around service offerings.
- Creating consistent policy and procedures, documenting them, and communicating throughout the campus community.
- Identifying reallocation opportunities to fund the mission.
- Creating a framework that will provide a model for how this work can be done in the future.
Committee Membership Including Subgroup Leads:
Bert C. Bach, chair
Pat Van Zandt
IR Staff Support: Mike Hoff | Consulting Service (per Contract): Rick Staisloff, Principal rpkGROUP
Subgroups: Membership and Charge
FacilitiesGreg Wilgocki, lead
Administrative StructuresPatricia Van Zandt, lead
Duncan, William N.
Leveraging TechnologyKaren King, lead
Public ServiceScott Beck, lead
Blackman, Mary Dave
Taylor, Teresa Brooks
Academic Support StructuresLeslie Adebonojo, lead
Thompson, Phyllis Ann
Student Support StructuresB.J. King, lead
Net Revenue GeneratorsKathy Kelley, lead
Duncan, William R
Davis, Jr., George R. (Robbie)
Duplication of EffortScott Jeffress, lead
Vendors & ContractsBarbi Ly-Worley, lead