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CAP Information

The Certified Administrative Professional (CAP) Certification has nationally recognized standards for the professional secretary and other administrative professionals.  Examinations are administered twice yearly by the International Association of Administrative Professionals (IAAP).  The exams are open to any secretary who meets the eligibility requirements.

For more information about CAP Certifications, go to

ETSU employees who work in a clerical-secretarial or clerical-management non-exempt position will be granted a nine percent (9%) increase in salary upon successful completion of the CAP exam.  See ETSU PPP-41, CAP Examination.

Northeast State Technical Community College  administers the CAP exams in the Wayne G. Basler Library on the main campus in May and November. If you have specific questions regarding testing, contact the Northeast State CPS Test Coordinator at 423-354-2422.

Review courses are offered online through the Tennessee Board of Regents Online Continuing Education (ROCE) program to aid in preparing for the certification exams. The CAP exam includes the three CPS areas plus an Advanced Organizational Management exam. The review courses provide continuing education credit (CE) and follow the tuition rates set by the Tennessee Board of Regents ROCE program.

Information about the ROCE courses can be found at:

Video tape and printed study guides for the exams are available in the Sherrod Library.  Subject areas include: accounting, business law, economics, office technology, organizational management, and others.  Audio tapes are also available for checkout.  Reference material may be available at the front desk. 

For more information please call 423-439-4303.

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