ID Card Terms and Conditions

Please read the following Terms and Conditions carefully as they contain important information regarding lost or stolen IDs, ID Buc$ and more:

  • Each individual is responsible for managing his/her debit account. When using the debit card option on your ID card, it must be protected as you would cash or a credit card. Although the card is the property of East Tennessee State University, it is entrusted to you for your convenience while enrolled at the university. No account should be accessed by anyone other than the cardholder. Only the person pictured on the ID card will be allowed to spend ID Buc$ from the account. The card will be confiscated if infractions are revealed.

  • Lost, stolen, or misplaced cards must be reported immediately to the ID Services Office or the Public Safety Office. The card may also be immediately deactivated by using the on-line ManageMyID service. The cardholder is responsible for the first $50.00 from losses resulting from lost, stolen or misplaced cards if reported missing within 48 hours.

  • ID Buc$ are non-transferable and cash cannot be withdrawn. Cash refunds will not be made for returning merchandise. However, an adjustment will be made to restore the amount to the cardholder's account. Refunds for returns are subject to applicable departmental charge policies where the purchase were made.

  • The cardholder is responsible for maintaining a valid ID card, which is in proper working condition. A replacement fee of $10.00 (+ tax) will be charged for lost, stolen, misplaced or abused cards [Prox cards will be $20.00 + tax]. Defective or heavy wear ID cards will be replaced at no charge when returning your most current ID card.

  • Account information is only released to the account cardholder. You may authorize others to receive account information by completing a release form, to be placed on file at the ID Services Office.

  • Account balances DO NOT EXPIRE and will roll over from one semester to the next unless you have (12) months of inactivity with the university or debit account. At that time a refund check ( less a $5.00 processing fee) will be mailed to your permanent address.

  • In making the decision to deposit funds to a debit card account, the account cardholder does so with the understanding that funds may not be withdrawn from the account. However, for emergencies , exceptions are made with proper documentation. Refunds will be made for balances remaining at the time of graduation, withdrawing from the university, or exiting employees. Refunds are given only to the cardholder. A refund request form must be submitted to the ID Services Office. A $5.00 processing fee will be deducted from the account balance prior to any refund (processing fee is waived for graduating students and exiting employees). All refunds require the refund check be mailed to your address and will take 7-10 business days to process.

  • Account statements are provided to the cardholder upon request at the ID Services Office.

Please contact us if you have any questions or concerns!