FAQ on 2FA

 

  • What if I change or add an Authentication method? (Voice call, text message, app?)

    2FA - How to setup the Microsoft Authenticator App for Two-Factor Authentication

    We highly recommend that you use the Microsoft Authenticator App as your default 2FA method. If you would like to change your 2FA method from Text or Call, to the Authenticator app, this video or guide will walk thru the process.

    Written Guide link: Microsoft Authenticator App

     

  • What if my mobile phone number changes?

    To update your mobile number: 

    • Visit https://webmail.etsu.edu/
    • Log in with your ETSU Credentials
    • Click the Circle with your initials icon 
    • Click on "view account"
    • Click  the "update info" link in the security module
    • Click the link to update your phone number or change your default sign-in method

    view account screenshot

    udpate security info screenshot

    modify signin method screenshot

  • How do I authenticate if I am out of the country or without cell service?

    While you have internet connectivity, modify your 2FA account settings to use an authenticator app.

    • Visit https://webmail.etsu.edu/
    • Log in with your ETSU Credentials
    • Click the settings icon and type the word "security" in the search box
    • Click to dropdown the "additional security verification" module
    • Click the link to "update your phone numbers for account security"
    • Change default verification option to "use verification code from app or token" by clicking dropdown
    • Check the box "Authenticator app or token"
    • Click the button to "set up Authenticator app" and follow the instructions provided

    screenshot

  • If I have email setup on my phone, will it stop working after I opt in to 2FA?

    There is a chance that your email will stop working.  It depends a lot on the email application you use on your mobile device.  We highly recommend that you run Microsoft Outlook as it works the best with our Mail services.   Most mail application will just prompt you for authentication the next time you try to sync email.  If this doesn’t happen, and your email stops syncing.  Simply remove your email account from your phone, and then add it back.  This should fix any issues with the sync after 2FA has been enabled.  If you continue to have issues, please call the ITS Help Desk at 423-439-4648 or itshelp@etsu.edu .


     

 

 

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