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Training and Development

Office of Human Resources

CAP-Certified Administrative Professional

CAP LogoThe Certified Administrative Professional Certification is recognized as the national standards for secretaries and other administrative professionals.  Examinations are administered by the International Association of Administrative Professionals (IAAP). Please check the IAAP Eligibility Requirements to take the CAP Exam.

ETSU employees who work in a clerical-secretarial or clerical-management (non-exempt) position will be granted a nine percent (9%) increase in salary upon successful completion of the CAP exam. For more information, visit  Human Resources Policies and Procedures, PPP-41, CAP Examination.

Review Resources

The IAAP has a great resource page for Exam preparation located at the bottom of their Certification Page.


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