skip to main content columnskip to left navigationskip to horizontal navigation

Training and Development

Office of Human Resources

CAP-Certified Administrative Professional

CAP LogoThe Certified Administrative Professional Certification is recognized as the national standards for secretaries and other administrative professionals.  Examinations are administered twice a year in May and November by the International Association of Administrative Professionals (IAAP).

ETSU employees who work in a clerical-secretarial or clerical-management (non-exempt) position will be granted a nine percent (9%) increase in salary upon successful completion of the CAP exam. For more information, visit  Human Resources Policies and Procedures, PPP-41, CAP Examination.

Review Resources

Video tape and printed study guides for the exams are available in the Sherrod Library.  Subject areas include: accounting, business law, economics, office technology, organizational management, and others.  Audio tapes are also available for checkout.  Reference material may be available at the front desk.  For more information, please call (423) 439-4303.



icon for left menu icon for right menu