Johnson City Downtown Day Center Clinic

The Johnson City Downtown Day Center Clinic is a Federally Qualified Health Center and teaching facility that provides Primary Care and Behavioral Health services to the community.

The JCDDC is dedicated to providing accessible, high quality, and compassionate medical and behavioral health care to the community we serve. Our goal is to be the answer for patients seeking medical and behavioral health care treatment while providing the highest level of evidence-based care in a prompt and professional manner.  We are located at 202 West Fairview Avenue Johnson City, TN, 37604.

We provide primary care and behavioral health services for individuals ages 18 and up. We accept all major insurances and have a sliding fee scale option for those who are uninsured.  Our site also offers services for those experiencing homelessness.  If you need these services, please click this link.

Clinic Services

• Acute, chronic and preventive care
  
• Outpatient Mental Health Medication Management: Assessment, diagnoses, and medication management.
• Outpatient Mental Health Counseling: Psychotherapy

Schedule of Services

• Primary Care Schedule: Walk in or appointments welcome
  •  Monday - Friday: 8am - 4:30pm
    
    
• Mental Health Medication Management: Walk in or appointments welcome
  • Tuesday and Thursday: 8am - 4:30pm
    
    
• Mental Health Counseling 
  
  • Monday - Friday: 8am - 4:30pm

Day Center Details

• Providers & Staff

   

  TBD Case Manager	Angela Flemmer DNP, RN, AGP	Amanda Moorhouse Family Nurse Practitioner/ Clinic Director	Derek Patton Police Officer 2
  Meredith Prosak LCSW	Judith Rice Family Nurse Practitioner/PMHNP	Amanda Sapp, BSW Case Manager	Lisa Scholz DNP, NP-C, RN
  Nikki Stoots Patient Care Representative	Laura Templeton DNP, MSN-Ed, APRN, FNP-C	Mariela Torres RN

   

• Services

   

  • Acute, chronic and preventive care
  • Diagnostic testing (referral to JCCHC)
  • Health education
  • Medication assistance
  • Mental health counseling
  • Social work services
  • SMART Recovery

   

• Insurance Networks

  Johnson City Downtown Day Center accepts most insurance plans and networks. The terms of these health plans are subject to change. Please contact your insurance carrier prior to your visit to verify coverage, co-pay responsibility and that your insurance plan is participating with Johnson City Downtown Day Center. Confirming this information in advance will help avoid any unforeseen charges.

  Aetna Better Health Medicaid

  Amerigroup

  Beacon Behavioral Health

  Blue Cross/Blue Shield

  - Blue Network P
  - Blue Network S
  - Blue Advantage
  - Blue Care
  - Cover Kids
  - Dual Special Needs Plan
  - TennCare Select

  Cigna Healthcare

  Humana ChoiceCare

  Humana Medicare Advantage

  Magellan

  Medicaid

  Medicare

  Railroad Medicare

  MSHA Team Member Commercial

  Multiplan/Beech Street

  Optima Sentara

  Optima Medicaid

  TriCare East Region

  United Healthcare

  - PPO
  - United Healthcare Medicare Advantage

  VA Health Network

  VA Premier DSNP

  VA Premier Medicaid

• Billing

  Understanding Your Statement

  As a patient of ETSU, College of Nursing Practice Sites, we submit a claim to your health insurance provider, including Medicare, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.

  ETSU, College of Nursing Practice Sites provide patients a consolidated statement (per guarantor).  If you have a question regarding your statement, please call the billing office.

  Payment Options

  Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).

  Patients can pay a statement balance using one of the following options:

  • Mail — complete and return payment coupon attached to statement
  • Phone — Monday through Friday, 8 a.m. to 4:30 p.m.

  Health Insurance

  If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure, or does not cover the entire cost, you will be responsible for the non-covered fees.

  If you have insurance coverage and wish to update your insurance information for billing, please contact the billing office immediately. Most insurance companies have timely filing requirements.

  Medicare

  If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining balance. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.

  Self-Pay and Sliding Fee Discounts

  If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All patients at ETSU, College of Nursing Practice sites, can apply for the Sliding Fee Discount Program. 
  Sliding fee scale application is available for those who do not have insurance. Payment will be based on family size and income. No one will be turned away for inability to pay. Proof of income is required no later than 3 days post clinic visit.

  Payment Arrangements

  If you wish to make payment arrangements for an outstanding statement balance, please contact the billing office.

  • Last Names A-G - Myrna Jones - 423-439-4071
  • Last Names H-O - Amanda Maupin - 423-439-4078
  • Last Names P-Z - Cristy Mitra - 423-439-4072

  Hours of Operation: Monday - Friday 8:00am - 4:30pm

• Contact Information

  202 W. Fairview Ave
  Johnson City, TN 37604
  Phone: (423) 439-7371
  Fax: (423) 232-0420

  After-Hours Contact: (888) 915-7250

• Hours of Operation

  
  

  
  Clinic Schedule Hours of Operation

  ---

  PRIMARY CARE SCHEDULE:
  Walk in or appointments are welcome.
  MON. - FRI. 8:00 am -4:30 pm

  MENTAL HEALTH CLINIC SCHEDULE (medication management): Walk in or appointments are welcome.
  TUES/THURS  8:00 am - 4:30 pm

  MENTAL HEALTH COUNSELING
  by a LCSW/Psych Doctoral Extern: Walk in or appointments are welcome.
  MON. - FRI. 8:00 am - 4:30 pm

   

College of Nursing Clinical Rotation, Research, and Grant Requests

If you wish to complete a precepted clinical placement, conduct research at, or submit a grant for one of the ETSU College of Nursing, nurse-led clinics, please review the information below:

• Clinical Rotations Request Process and Requirements for College of Nursing Clinics

  CLINICAL ROTATION REQUEST PROCESS

  To request a clinical rotation within the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:

  To be considered for a clinical rotation all requests must be submitted to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu, on or after the dates listed below with “Clinical Rotation Request” in the subject line of the email.  These dates will remain the same year to year.

  Spring Semester Rotation: Applications will be accepted on or after October 1st  for the Spring Semester beginning in January of the same academic year.

  Summer Semester Rotation: Applications will be accepted on or after March 1st  for the Summer Semester beginning in May of the same academic year.

  Fall Semester Rotation: Applications will be accepted on or after May 1st  for the Fall Semester beginning in August of the following academic year.

  EXAMPLE: To request a rotation for Spring 2022, requests will be accepted no earlier than 10/1/2021. Applications submitted for a semester rotation prior to the date an application opens for a given semester will not be considered.

  The following information must be included in your request for consideration:

  • Student Name
  • E# (If ETSU Student)
  • Student Email
  • Phone Number
  • School Attending
  • Program (FNP, DNP, etc.)
  • Expected Graduation Date
  • Which specialty is being requested (Adult, Pediatrics, Women’s Health)
  • Number of Hours Needed
  • Preferred Clinical Site (JCCHC, JCDDC, UHC, HCSBHC, MCEHHC)
  • Date confirmation of acceptance into program needed by

  ---

  CON CLINICAL ROTATION REQUIREMENTS

  Upon acceptance by the Office of Practice to complete a clinical rotation within the CON Clinics students must provide the following prior to beginning their clinical rotation:

  1. Criminal Background Check completed within the past 12 months
     
     
  2. Proof of Immunizations:
     
     • Influenza – 1 dose of vaccine annually
     • Measles, Mumps, Rubella (MMR) - two doses (dose #1 now, #2 at least 28 days later or positive titer indicating immunity)
     • Hepatitis B – 3 dose series (dose #1 now, #2 in 1 month, #3 approximately 5 months after #2 or positive titer indicating immunity)
     • Tdap or Td Booster – one dose of vaccine within the past 10 years
     • Varicella – 2 dose series 4 weeks apart or positive titer indicating immunity
  3. Evidence of negative TB skin test annually, or chest x-ray if positive
     
     
  4. Completion and/or proof of ETSU HIPAA Part One and HIPAA Part Two Training
     
     
  5. Completion and/or proof of ETSU Pathogen Training
     
     
  6. Completion and/or proof of ETSU Portable Fire Extinguishers Training
     
     
  7. Completion and/or proof of ETSU Hazard Communication Standard Training
     
     
  8. Completion and/or proof of ETSU Emergency Preparedness Training
     
     
  9. Proof of CPR Certification
     
     
  10. Completion and proof of Electronic Health Records (EHR) Basic Training (Please contact Amy Byrd in Office of Practice for your specific training requirements)

  IMPORTANT NOTE FOR CON STUDENTS:  Clinical Requirements for the CON Clinics very closely aligns with requirements ETSU CON students had to meet upon acceptance into their program.  Therefore, much of the required documentation may already have been uploaded to Project Concert.  Upon acceptance, your documentation in Project Concert will be reviewed by the Office of Practice, and you will receive notification of any additional documentation or updates needed to your file. 

  Documentation required by both the CON and CON Clinics are listed above in italics.  Documentation listed in bold is additional information required by CON Clinics above and beyond the CON requirements.

• Student Research and Practice Project Requests with College of Nursing Clinics

  Students who need to implement a project within any of the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:

  To have a project considered for implementation all requests must be submitted at least four weeks prior to proposed start date.  Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Student Research & Practice Project Requests” in the subject line of the email.

  The following information must be included in your request for project implementation:

  • Student Name
  • E#
  • Email
  • Phone Number
  • School Attending
  • Program
  • Name of Project
  • Objective
  • Summary of Project
  • Institutional Review Board (IRB) approval required? (If yes, please indicate status of IRB.  Once approved please submit copy of IRB Approval Letter)
  • Implementation Timeframe/Date
  • Will you need Electronic Health Record (EHR) data?

  Please Note:  If your project requires you to be on location within the CON, or if you require access to EHR or other confidential patient information, you may be required to meet certain other requirements not listed above.  These requirements will be discussed with you in further detail upon acceptance of your project.

• Grant Implementation Requests for College of Nursing Clinics

  Any students/faculty that are writing a grant for submission with the intention of implementing  at one of the College of Nursing CON Clinical sites must submit requests for implementation at least four weeks prior to the grant submission deadline.  Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Grant Implementation Request” in the subject line of the email.

  The following information must be included in your request for grant implementation:

  • Principle Investigator (PI)/Project Director (PD) name
  • Email
  • Phone
  • College of Employment/Title
  • Name of Project
  • Project Timeline
  • Submission Deadline
  • Abstract
  • Institutional Review Board (IRB) approval required?
  • Letter of Support Requested?

Data Reports 

Take a look at our Improvement Measures in the data frame below. For additional measure information click  here.

The data set below shows our Patient Survey Report for 2020: