ETSU is an institution where people come first, are valued and treated with dignity and respect. Adjustments to procedures and operations are necessary in order to safeguard the health of the ETSU Community and our surrounding region. Your continued patience is deeply appreciated.
If you need assistance, please refer to the list below:
Helpful Contacts
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Dining Services
The D.P. Culp Student Center Dining Hall and retail locations are open. Students will notice several precautions being taken:
- In all food service areas (retail and the dining hall) capacity has been significantly reduced with limits to the number of people permitted at each table.
- Additionally, plexiglass barriers at serving stations, elimination of all self-service food, drink and condiment options, as well as touchless payment using phone or ID will be employed.
- Dining services staff are taking extra precautions with personal protective equipment including masks and gloves, and implementing health screening and temperature checks upon entry to the dining facilities.
- All patrons are expected to wear masks unless they are seated at a table and eating.
Students (and Faculty/Staff with Block Plans) may use their meal plans to grab a hot meal option at several retail locations. Students can check the occupancy levels of the dining hall online and decide when might be the best time to avoid large numbers of people.
Dining Services
More information: etsu.edu/students/housing/dining.php
Contact: diningservices@etsu.edu or 423-439-4446 -
Disability Services
Disability Services staff are available to address questions related to disability accommodations. Services are available for eligible students by phone or Zoom.
Disability Services
More information: etsu.edu/students/ds/
Contact: 423-439-8346 or littleme@etsu.edu singletonlb@etsu.edu -
Environmental Health and Safety
All suspected or confirmed cases of COVID-19 (that were not diagnosed/treated by the University Health Center) should be reported to the Office of Environmental Health and Safety. Staff will utilize a COVID-19 Self-Report Questionnaire to gather all pertinent information, such as the building, office, classroom and other specific area the person may have visited on-campus during the 48-hour time period before the person began to experience COVID-19 symptoms.
The COVID-19 Self-Report Questionnaire will be stored securely with access restricted. Names of faculty, staff and students and their medical information will be treated as confidential to the extent permitted by law.
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Financial Aid & Scholarships
Financial Aid Counselors will continue to meet with students via ZOOM. Schedule a FASTPASS Zoom appointment for a time that works for you. An online chatbox, a video series about commonly asked questions, a library of short and informative videos, and other resources can be found on the Financial Aid website.
Financial Aid & Scholarships
More information: etsu.edu/finaid
Contact: finaid@etsu.edu or 423-439-4300 -
Housing and Residence Life
Residence Halls are open and most are limited to single occupancy this fall. Residents must follow the wellness addendum to ensure a safe living and learning environment.
Housing and Residence Life
More information: etsu.edu/students/housing/
Contact: housing@etsu.edu or 423-439-4446 -
Information Technology Services (ITS)
The Information Technology Services Help Desk offers Zoom appointments for students, faculty or staff. Technology-related questions that might normally require a more hands-on approach can be still addressed for those who are teaching, learning, or working remotely. Click here to schedule your remote assistance appointment online and select the time that works best for your schedule.
Are you new to online classes and need help using D2L, Zoom or accessing software? Visit etsu.edu/its/remote-delivery/
ITS Help Desk
Help Desk support is available Monday-Friday, 7:30 a.m. to 7 p.m., every weekend, and ITS on-call staff will be contacted for any urgent needs.
More information: etsu.edu/helpdesk/
Contact: 423-439-4648 or itshelp@etsu.edu or Live Chat -
New Student & Family Programs
New Student & Family Programs is responsible for assisting new student and parents/family members transition to ETSU. The Buccaneer Family Association connects you to the departments and people that play an active role in the lives of our students. We believe the more informed you are about ETSU, the better resource you can be for your student.
New Student & Family Programs
More information: etsu.edu/students/nsfp/default.php
Contact: family@etsu.edu or 423-439-8452 -
Postal and Passport Services
Postal Services Hours
Normal window service hours:
Monday - Friday, 9 a.m. - 3:30 p.m.
Saturday - Sunday, ClosedStudent P.O. Box and Locker access:
Sunday - Monday, 24 Hours a DayPassport and Photo Services
Monday - Friday: 9:00 a.m. - 2:30 p.m.
Appointments are highly recommended. Walk-ins are taken on a space available basis only.
423-439-7277 to schedule an appointment or visit etsu.edu/bf/postoffice/passports/ETSU Post Office
More information: etsu.edu/bf/postoffice/default.php
Contact: postal@etsu.edu or 423-439-4232 -
Student Activities and Organizations (SAO)
Student Activities and Organizations promotes student engagement opportunities, hosts major campus events and provides support for student organizations. Click here to learn more about Welcome Week activities.
Student Activities and Organizations (SAO)
More information: etsu.edu/getinvolved
Contact: sao@etsu.edu or 423-439-6633 -
Student Life and Enrollment - Dean of Students
The Dean of Students office provides resources and support to students, including:
- BucsCARE is a great website for resources and provides a comprehensive directory for phone and email contact information.
- CARE Reports and CARE team are working and available, so please issue concerns as they arise. We will continue to strive to assist students and meet any needs;
- Emergency student funding information is available
Dean of Students
More information: etsu.edu/students/dean-students/
Contact: deanofstudents@etsu.edu -
University Health Center
The University Health Center is located in Roy S. Nicks Hall, Suite 160. Hours are Monday-Friday, 8 a.m.-4:30 p.m.
In-person and virtual telehealth visits are available for ETSU students, staff, and faculty members.
COVID-19 testing available.
University Health Center
More information: etsu.edu/nursing/universityhealth/
Contact: 423-439-4225 or after-hours at 1-888-915-7299 -
General Inquiries
If none of the above contacts fit the criteria of your question or concern, please email info@etsu.edu