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Help Desk

Information Technology Services


Mobile Syncing with Exchange (Faculty, Staff, and Health Science Students)

Device Compliance

Before trying to configure your device for e-mail, be sure to read over the Portable Computational Device Security Policy. If your device is unable to comply with the policy then you will not be able to synchronize your device to the ETSU mail server.

If your device is capable of complying with the security policy mentioned above, try the instructions below to configure your device for ETSU e-mail.

Other Devices

There are many devices out on the market that may be capable of connecting to ETSU's e-mail service. We aren't able to provide step-by-step setup instructions for each device. Here are some general instructions that have worked for many.

  • The device must support a server type of Microsoft Exchange. If you're not sure of this, review your device's documentation or contact your wireless provider for support
  • Use for the server name.
  • Leave the domain field blank.
  • In the username field, enter your email address in the format

While these settings have worked for most people, we cannot guarantee that they will work for you. If it doesn't work for you, try contacting your wireless provider. They may be able to use these settings to get the device connected for you.

Setting the initial password

Once your mobile device is set up to access your e-mail account, you'll be prompted by the policy to set a password. The password must be at least 4 characters long and contain one letter (uppercase or lowercase), one number and one special character or symbol. If your device is not used in a 30-minute period, it will be locked and you'll have to use the password to unlock it. The password will not expire.

Read Device Security Policy  

Contact Us

Call 439-4648


Hours for 4/18 7:30am - 10pm
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