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Help Desk

Information Technology Services


Mobile Resetting Your Mobile Password

If you forget your password, you'll have to be at a computer with Internet access to reset it (for Blackberry) or view it. The steps needed to reset it will depend on what type of device you have. If you have a Blackberry unit, click here. For other users, follow these steps.

  • Log into Outlook Web App ("webmail") at using your ETSU username and password.
  • Click on the Options link
  • Click on the Phones tab on the left side
  • You should see your phone listed. Click on Display Recovery Password and that should show you the phone's password.
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