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How do I log into Reach (digital signage management software)?
If you have an account, you can log into Reach by going to https://etsu.reachlogin.com/ and using your ETSU username and password. -
Where can I learn more about how to use Reach and create announcements?
Tutorials can be found in the tutorial section of this website, in the Reach CMS undero Support, or on the Reach YouTube Channel. -
Why are there announcements on my signage that I did not create?
All ETSU Digital Signage screens display at least two playlists of content. University-Wide Content delivers messages to every digital display across campus. Facility Content delivers messages to the display(s) in the department/user’s designated area(s). All displays will feature a combination of both playlists to ensure audiences receive accurate and updated information from both sources.
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I can’t get my announcements to show up! What should I do?
Make sure you have added your announcements to your designated playlist for your signage. If you have created a new playlist, be sure to contact the Digital Content Strategist so they can add that new playlist to your facility's player.
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How do I get my announcements shown across campus?
Please submit your request through the Submit/Request Content Form. -
How do I incorporate my department’s social media account into my signage?
You will need to connect Reach with your selected social media app. To ensure the information displays correctly, please contact the Digital Content Strategist to go through the process with you. -
My digital display looks weird or has stopped working. How do I fix it?
Please contact the Digital Content Strategist and provide as much detail as you can about the issues with your signage.
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I want to purchase digital display for my area! How do I do that?
Fill out the Signage Display (Hardware) Request Form to start the process.
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I’m still having some problems. Where can I get help?
You can always send your Reach and digital signage questions to the Digital Content Strategist. If it is Reach related, you can view tutorials on our website or within the Reach application under the Support tab.
- Reach CMS Resources
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Media library - This holds all the content/assets you create or want to use for announcements.- .PNG is preferred and at least at 72 dpi
- Video aspect is 16:9, announcement should be 1920x1080 pixels
- All deleted archives will disappear after 30 days
Tags - Can be used to easily search for specific content such as campus, building, departments, topics in the media library. These are found in uploaded content in the media library.Announcements -These are essentially individual "slides" for digital signage. These can be created within the Reach CMS or using design software such as Illustrator, Photoshop or Canva.
- When creating an announcement, always name it & choose appropriate size
- Stock assets are available through Reach CMS
- Images can have filters applied and can be cropped using Reach CMS
- Some objects can be animated when creating an announcement in Reach CMS
Playlists - These are a combination of all announcements together that create a presentation for screens. Each facility will have a playlist for each player that will be combined with a University playlist.Tutorials/FAQ - Basic instructions can be found on the Tutorials section of this webpage. Additionally, tutorials and a knowledge base can be found within the Reach CMS by visiting "Support" on the left side menu or on the Reach YouTube Channel. To set up training, please email digital-signage@etsu.edu.
