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Project Update | May 22, 2024
The July 1 launch for the Voyager Enterprise Resource Planning (ERP) platform powered by Oracle is postponed. Since the very beginning of this project, quality has been prioritized over speed of implementation. The ultimate goal is to significantly improve operations at every level, generating new efficiencies and a better experience across campus. Continuity of operations is essential and must be maintained. A consultation with external experts will assess the ability to execute the Go Live process. An updated timeline will be provided as more information is available. The Voyager website is being updated to reflect current project status.

WHY ARE WE DOING THIS?

Today, the computer systems used in Finance and HR utilize a complex combination of computer software, data standards, and work processes. A move to a modern cloud-based platform gives ETSU the ability to use an integrated system that promotes real-time communication, data entry efficiencies, enhanced security, automated workflows, and evolving technologies. Voyager is the name selected for this new system and represents ETSU’s continuing journey towards operational excellence. ETSU is voyaging into the future and exploring new ways to ensure we support the activities and information needs of our campus. Over the duration of the project, we’ll be rolling out great new capabilities in both Finance and Human Resources (HR). Read about the project goals.

PROJECT TIMELINE

A large project like this will be a significant amount of work for ETSU staff. Planning for this large project began in 2019. Throughout the project, the Finance and HR departments will learn a new system while also managing day-to-day activities that keep the university operational. ETSU staff affected by the project are ready for the challenge and really want to impact the university community.

As of May 2024, the project is paused until a quality assessment is completed. 

A graphic timeline of the Voyager planned project timeline. Features a lined graphic with 13 points. The points highlight project milestones and are as follows: Jul 2022, Project Kick Off; Deptember 2022, Human Capitol Management HCM) Kick off; December 2022, HCM Conference Room Pilot (CRP) 1 & Enterprise Resource Planning (ERP) Kick-off; January 2023, HCM CRP 1.5; February 2023, ERP CRP 1; March 2023, HCM CRP 2 & ERP CRP 2; June 2023, ERP CRP 2.5; September 2023, HCM CRP 3; November 2023, ERP CRP 3; March 2024, HCM CRP 3.5 & ERP 3.5, April 2024, User Acceptance Testing (UAT); May 2024, Training; May 2024, Project Paused.

Information is Key

While there will be changes, every effort will be made to keep people informed. Questions are welcome. Training and preparation will be made available to those using Voyager. Project progress will be communicated through multiple channels, including website updates, campus newsletters, digital signage, and various campus forums.

If you have any questions, don’t hesitate to contact voyager@etsu.edu.

news and updates

User Acceptance Testing (UAT) is Underway! (May 2024)

User Acceptance Testing (UAT) is the next phase of the Voyager project implementation and began May 3. During UAT, ETSU Voyager project leads will facilitate testing of system processes with a group of ETSU end-users. The groups are working hard to ensure a successful transition in July! UAT takes place in a controlled environment with a group of users who will execute real-world test cases. End-user training will follow UAT and is scheduled to begin in June. Several FAQs offer more explanation of UAT. 

End-User Training Overview – Our Website Moved!  (April 2024)

End-user training will include things like live training, remote training, self-guided tutorials, or virtual office hours. Currently, the training team is working with campus trainers to create and optimize content for end-user training facilitation.

Training highlights:  

  • The primary training window will begin on June 1 and run through the beginning of the Fall semester.
  • Self-service will be the primary way that most employees will learn the basics of the system, and it will be guided and supplemented by materials on the training website and Oracle Guided Learning within the training environment.
  • A schedule of all instructor-led sessions including location and mode of delivery will be compiled as we get closer to end-user training.
  • An online feedback form will be available to collect feedback.  

As we get closer to end-user training, registration for instructor-led training will be through the web page. Bookmark the Voyager Training page.

What is the New System?

Oracle Fusion Cloud:
Human Capital Management Overview


The human resources function plays a crucial role in the success of organizations through the nurturing of trust, growth, and culture. Oracle’s complete HR solution uniquely enables organizations to connect data, processes, and policies to ultimately improve the employee experience.

Oracle Fusion Cloud:
Enterprise Resource Planning Overview

Enterprise resource planning systems are the essential backbone of every major organization around the world. Oracle Fusion Cloud ERP connects all your critical business processes and allows rapid adjustment to today's business challenges.

More Information

About Voyager
Change Champion Network
Human Resources
Business and Finance
Frequently Asked Questions
Training Information
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