How 2FA Works

 

Configuring 2 Factor Authentication

  1. You can follow along with our Video or written guide to learn how to setup 2 Factor Authentication for the first time.
    1. Video link 
    2. Written guide link 

What Changes will I see in How Desktop Email Sign-In Works?

  1. Open the Microsoft Outlook Application
  2. The FIRST time you login after configuring 2FA, you will enter your ETSU email address, and the site will redirect for your password.  Once you have entered your credentials, you will be prompted for 2 factor authentication on the method you configured (text, phone call, authenticator app). 
  3. Based on your authentication method, accept the notification, enter the code, or answer the voice call. This confirms “you are you.”
  4. Outlook will now finish setup.

 

What Changes will I see in How Webmail Sign-In Works?

  1. Login with your ETSU email address and password at https://webmail.etsu.edu
  2. Once you have entered your credentials, you will be prompted for 2 Factor Authentication on the method you configured (text, phone call, authenticator app). You can choose to remember this device for 60 days by checking the box.
  3. Based on your authentication method, accept the notification, enter the code, or answer the voice call. This confirms “you are you.”
  4. Your email will now login like normal.

Report any unexpected text messages, app alerts or voice calls to security@etsu.edu as these notifications may be a fraudulent attempt to bypass 2 Factor Authentication.

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