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Procurement and Contract Services

Division of Business and Finance

Enterprise FAQ
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  1. What website do I go to reserve an Enterprise vehicle?Answer
  2. What vehicle rental companies are included with Enterprise?Answer
  3. Do you have to be a member of the Emerald Club to reserve a car?Answer
  4. Do you have to be a member of the Emerald Club to reserve a car?Answer
  5. Do I have to use the Enterprise Trip Optimizer every time I drive my personal vehicle?Answer
  6. How many days do I use on the Enterprise Trip Optimizer?Answer
  7. What amount do we use from the Trip Optimizer to compare to a personal vehicle?Answer
  8. How will students under the age of 21 be reimbursed?Answer
  9. Can someone other than the driver reserve the car?Answer
  10. If I have problems with Enterprise, who do I contact?Answer
  11. Does the Enterprise vehicle need to be refueled before returning it?

    Answer
  12. How does a person get reimbursed for the refueling a vehicle?Answer
  13. When I made my vehicle reservation I had to enter an index to complete the transaction.  Is that the index that will be charged for the vehicle rental?Answer
  14. How will we be billed by Enterprise?Answer
  15. Do I include the Vehicle rental cost on the travel claim?Answer

What website do I go to reserve an Enterprise vehicle?
www.enterprisecarshare.com/Tennessee then select Official State Business Direct Bill Only.  If you need further instruction, please access ETSU Human Resources the training video.

What vehicle rental companies are included with Enterprise?
Enterprise Rent-A-Car, National Car Rental, and Alamo Rent a Car

Do you have to be a member of the Emerald Club to reserve a car?
Yes

Do you have to be a member of the Emerald Club to reserve a car?
The emails went out around August 5, 2015.  The email was from Emerald Club not Enterprise. If someone hasn’t received their email, notify Norma Adams at adamsn@etsu.edu.

Do I have to use the Enterprise Trip Optimizer every time I drive my personal vehicle?
If the total miles is over 250 miles, the Enterprise Trip Optimizer must be used. For trips up to 250 miles, you may receive reimbursement for a personal vehicle and the full computed rate even if more than the Enterprise cost.  For trips over 250 miles, reimbursement for a personal vehicle will be limited to the Enterprise rate calculated by the trip optimizer.

How many days do I use on the Enterprise Trip Optimizer?
The number of days needs to be the days of travel but can also include the preceding day and the following day if their travel involves leaving before Enterprise is open or returning after it is closed.

What amount do we use from the Trip Optimizer to compare to a personal vehicle?
Once calculated, use the amount labeled “Cost of Rental”.  This amount includes refueling.

How will students under the age of 21 be reimbursed?
They will be reimbursed at the standard mileage rate per the State of Tennessee.  The current rate as of September 1, 2015 is 0.47 per mile.

Can someone other than the driver reserve the car?
Yes but you will have to have the driver’s Emerald club information. 

If I have problems with Enterprise, who do I contact?

Erika Dombroski
Business Rental Account Manager/Business Rental Department
East Tennessee Region
865-218-4541 direct/865-850-3475 cell
866-813-8856 fax
Ericka.L.Dombroski@ehi.com


Does the Enterprise vehicle need to be refueled before returning it?

It is preferred that the rental vehicle tank be returned at the same level as when it was rented.  If the vehicle is refueled by Enterprise, it will be at a higher rate.


How does a person get reimbursed for the refueling a vehicle?
On the new travel claim form, there is a line for Gas-Vehicle rental.  The amount will be entered on the form and the receipt will need to be included with the claim information.

When I made my vehicle reservation I had to enter an index to complete the transaction.  Is that the index that will be charged for the vehicle rental?
Enterprise invoices will be sent to Accounts Payable who will then send them out to the appropriate department.  In eBucs there will be an icon in the ETSU Employee Reimbursements section where the Enterprise invoice and approved travel authorization will be uploaded for payment.  This will be entered just like any eBucs requisition and can be charged to any index(s).

How will we be billed by Enterprise?
Enterprise invoices will be sent to Accounts Payable who will then send them out to the appropriate department.  In eBucs there will be an icon in the ETSU Employee Reimbursements section where the Enterprise invoice and approved travel authorization will be uploaded for payment.  This will be entered just like any eBucs requisition and can be charged to any index(s).

Do I include the Vehicle rental cost on the travel claim?
Enterprise invoices will be sent to Accounts Payable who will then send them out to the appropriate department.  In eBucs there will be an icon in the ETSU Employee Reimbursements section where the Enterprise invoice and approved travel authorization will be uploaded for payment.  This will be entered just like any eBucs requisition and can be charged to any index(s).

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