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Admissions

Undergraduate Graduate Medical Pharmacy
Majors

Bachelor’s Graduate Online Pharmacy
Cost

Undergraduate Graduate International Medicine Pharmacy
Tools

Email GoldLink D2L Safety
2Advisories
Barricades - Sam Wilson and L... South Dossett Drive - Closure...

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Department of Health Services Management & Policy

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Q1: Where are you employed? A1: Houston Methodist Hospital at the Texas Medical Center. This is a non-profit hospital with 824 inpatient beds (soon to be 1000+ in 2016) and 70+ operating rooms. The hospital has consistently ranked as "One of America's Best Hospitals according to U.S. News & World Report and most recently, the No. 1 hospital in Texas. Q2: What does your position involve? A2: I am a Service Quality Specialist I work directly with the Vice-President of Quality to improve and sustain HCAHPS (Hospital Consumer Assessment of Health care Providers and systems) scores for the hospital. This occurs by performing various process improvement initiatives with our 32 inpatient units and formulating action plans with department leadership across the hospital to synchronize our approach in providing excellent care. Q3: How has your degree helped you? A3: Plain and simple, I would not be where I am without my time in the College of Public Health MPH program at ETSU. The design of the HSMP curriculum fosters consistent critical thinking from a myriad of healthcare management perspectives. Having been in the workforce for 9 months, I now realize that all decisions are made from an interdisciplinary perspective, as any process change in the hospital inevitably will affect another process. Additionally, my Field Experience with Wellmont Health system's Chief Quality Officer had an undeniable impact on my choice to work in the quality industry. The constant mentorship from HSMP professors and staff had a profound impact in helping forge my career path. And for that, I am ever grateful to the HSMP department Q4: What are your future plans? A4: 5 year plan: Manager/Director of a hospital department 10 year plan: Vice President of Quality or Operations; 15-20 year plan: CEO of a hospital; 30 year plan: CEO of a health system

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Department of Health Services Management and Policy

166 Lamb Hall | PO Box 70264
Johnson City, TN 37614 ( Get Directions)

Phone: 423-439-4346

College of Public Health

East Tennessee State University (ETSU) in Johnson City,

1276 Gilbreath Dr., Box 70300, Johnson City, TN 37614-1700

(423) 439-1000
info@etsu.edu

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