Customer Services
Submit a Work Order:
To submit a work order, go to TMA iService Desk.
During ITS’s scan to check ETSU’s network/websites for vulnerabilities, they were
able to identify a vulnerability for the TMA work order system. The system left an
open opportunity for cyber attacks by not having a verification process. For instance,
a hacker could write a code to send thousands of blank requests, thus flooding the
work order system. To prevent this in the future, a security measure has been added
to the system. Your standard ETSU credentials (username and password) will authorize access and take
you to the standard form.
Report a Problem:
To report a problem, for emergencies call 439-7900
For general problems, complete a work order by going to TMA iService Desk.
Renovate My Office:
To renovate your office, follow the procedure in the Renovation and Space Utilization Policy.
Move My Office:
To move your office, follow the procedure in the Renovation and Space Utilization Policy.
Get a Nameplate:
To get a nameplate, complete a work order by going to TMA iService Desk.
Get a Door Sign:
To get a door sign, complete a work order by going to TMA iService Desk.
Rekey My Office/Room:
To rekey your room or office, complete a work order by going to TMA iService Desk.
Get Extra Keys:
To get extra keys for a room or office, fill out a key control form also complete a work order by going to TMA iService Desk.
Request Floor Plans:
To request floor plans, complete a work order by going to TMA iService Desk.
Get a Campus Map:
ETSU's campus map can be found here.
Get Directions to the Facilities Office:
Directions can be found here.
Get Directions to The ETSU/Eastman Valleybrook Campus:
Directions can be found here.