Customer Services

Submit a Work Order:

To submit a work order, go to TMA iService Desk.

During ITS’s scan to check ETSU’s network/websites for vulnerabilities, they were able to identify a vulnerability for the TMA work order system. The system left an open opportunity for cyber attacks by not having a verification process. For instance, a hacker could write a code to send thousands of blank requests, thus flooding the work order system.  To prevent this in the future, a security measure has been added to the system. Your standard ETSU credentials (username and password) will authorize access and take you to the standard form.

Report a Problem:

To report a problem, for emergencies call 439-7900

For general problems, complete a work order by going to TMA iService Desk.

Renovate My Office:

To renovate your office, follow the procedure in the Renovation and Space Utilization Policy.

Move My Office:

To move your office, follow the procedure in the Renovation and Space Utilization Policy.

Get a Nameplate:

To get a nameplate, complete a work order by going to TMA iService Desk.

Get a Door Sign:

To get a door sign, complete a work order by going to TMA iService Desk.

Rekey My Office/Room:

To rekey your room or office, complete a work order by going to TMA iService Desk.

Get Extra Keys:

To get extra keys for a room or office, fill out a key control form also complete a work order by going to TMA iService Desk.

Request Floor Plans:

To request floor plans, complete a work order by going to TMA iService Desk.

Get a Campus Map:

ETSU's campus map can be found here.

Get Directions to the Facilities Office:

Directions can be found here.

Get Directions to The ETSU/Eastman Valleybrook Campus:

Directions can be found here.