Announcements
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Recorded Sessions and Trainings Available
On the Recorded Sessions & Trainings page, you can access on-demand learning through the collection of past webinars, tutorials, and training sessions.
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Clarification of Previous Annual Leave Announcement
3/24/2026.
On March 13, it was announced that all employees will have a single annual leave plan in Voyager moving forward. Following this announcement, several questions were raised seeking clarification about the change.
Leave Accrual Process
- All employees (exempt and non-exempt) will now earn both Annual Leave and Sick Leave once per month, regardless of pay schedule (biweekly or monthly).
- Earned Leave will be applied in full at the end of each month (last day of the month).
- In Voyager:
- You will no longer see “Annual Leave.”
- You will now see “Annual Leave_Monthly,” which reflects leave that will be added at month-end.
Pay Slips & Leave Balance Corrections
- As a reminder, the absence leave error and correction process included January and February. Pay slips for those months will not match accurate leave balances because the payroll processes for those months occurred before the leave balances were restored.
- For January and February pay slips, no retroactive leave balance corrections are necessary.
- The pay slips issued at the end of March will reflect updated and accurate leave balances following the correction of the leave error.
Supervisors
- After an employee submits a time card or leave request, supervisors initially receive an email and a notification within Voyager prompting them to approve or reject.
- It's important that these are processed promptly. Delays can affect employees' pay accuracy and timing.
- Reminder emails and notifications were also recently activated intentionally to help prevent payroll issues.
- While supervisor approval is pending for a time card or leave request, a reminder email and a notification will continue to be sent every 4 hours until the required supervisor approval is obtained.
- If a supervisor is going to be out of the office, they are required to personally take the necessary steps to delegate their Time and Absence approvals. Please see HR Approver Delegation - Quick Refence Guide for additional information.
We hope this provides clarity regarding the updated leave plan. If you have any additional questions or need further assistance, please submit a help ticket.
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Annual Leave Balances Restored
3/13/2026.
All annual leave balances in Voyager have been updated to the correct values under the Annual Leave_Monthly absence plan. All employees will only have one annual leave plan in Voyager moving forward. Please direct any questions or concerns regarding your current annual leave balance in Voyager to itshelp@etsu.edu.
We appreciate your continued patience and understanding as the remaining work was completed to ensure that all impacted annual leave balances are now accurately displayed for every employee.
a COLLABORATIVE APPROACH
We appreciate the significant efforts of the Voyager Task Force in helping the university gather concerns and prioritize needs. We have also carefully reviewed the stakeholder survey distributed by the Task Force. In response, representatives from Human Resources, Finance, ITS, Huron Managed Services, and the Voyager Task Force collaborated to consolidate feedback into a centralized list of issues that is now guiding our work.
Based on this collective effort, we can report that many concerns have been fully resolved, and the remaining items are actively being addressed and are on track.
Centralized List of Issues and Progress
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Resolved
- Graduate Assistant (GA) pay delays or incorrect charges
- Retroactive payroll corrections processed
- Payroll expense detail report prepared for release
- All tickets related to GA pay accuracy addressed
- Missing faculty stipends
- Retroactive adjustments completed
- All tickets related to missing faculty stipends addressed
- Post go-live payroll accuracy
- 2.3% pay increase implemented successfully
- Correct processing for employees with multiple job types
- Payments applied to incorrect individuals
- Retroactive corrections completed
- Ongoing payroll knowledge-transfer sessions held three times weekly
- Job posting and hiring delays
- Configuration issues corrected following knowledge-transfer sessions
- Improvements made to applicant uploads, prescreening questions, offer letters, and compliance visibility
- Incorrect employee name display
- Preferred name functionality implemented
- Public Safety leave accrual rates
- Sick leave accrual adjusted to 8 hours per month
- Salary and wage encumbrances & labor cost visibility
- Implement a labor encumbrance dashboard with position-level budgeting to enhance transparency and provide clearer visibility into labor costs
- Direct deposit and check processing
- Payroll knowledge-transfer sessions complete
- Timesheet approvals for multiple assignments
- Approvals for timecards are now required by the supervisor for each assignment that an employee has
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Issues In Progress and On Track
- Direct deposit and check processing
- Check printing updates still underway; resolution expected soon
- Unexplained payroll deductions and pay visibility
- Targeted training and communications in development
- Training materials alignment
- Recruiting and system training materials being aligned with the live system
- Hiring portal usability
- Twice-weekly support and knowledge-transfer sessions through January
- Additional training planned for hiring managers
- Time and Absence troubleshooting
- Developed new troubleshooting guides for functional teams
- Ongoing knowledge-sharing and additional training sessions scheduled
- Holiday time entry
- Options under review based on peer institutions
- Reporting clarity
- Documentation in progress to map Voyager (Oracle) reports to former Banner reports
- Post go-live financial reconciliation
- Sponsored project and Accounts Receivable (AR) reconciliations in progress
- Budget detail, chart of accounts, and fund mapping issues
- Active ServiceNow tickets in progress
- Workflow and approval chains
- Workflows are being tailored to department-specific needs
- Parallel approval paths being implemented where appropriate
- Establish governance process for ongoing management of approval changes
- Future training opportunities
- The Voyager Team is currently finalizing plans to rollout routinely scheduled training that will be available three times throughout the year (fall, spring, and summer), with the first being Summer 2026
- Additional specialized training will still be scheduled as needed
LISTENING, LEARNING, AND LEADING FORWARD
Many ETSU teams have dedicated extensive time and effort to bring Voyager to its current stage. While acknowledging needed improvements, the important milestones and team efforts since launch should not be overshadowed. Success with Voyager depends on collaboration from everyone across campus. When response times get long due to high volume of requests, users can email voyager@etsu.edu to request a status update.
EMPOWERING USERS, ENHANCING COMMUNICATION
In the coming weeks, the Voyager team will share regular updates on progress, challenges, and next steps, focusing on the areas that most affect campus operations and the overall user experience.
To support ongoing and additional training and education, training materials will be reviewed and updated, and additional real-time training and support opportunities will be announced.