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Office of Financial Services

Student Affairs

Understanding Your Financial Package

Financial aid awards are based on financial need, availability of funds, and the student's expected family contribution (EFC). The EFC is calculated from the information submitted though FAFSA. Financial need is determined by subtracting the EFC from the Cost of Attendance.


To make a payment on your student account, please follow these simple steps: 

Effective Fall 2017 all credit card payments must be made using Goldlink or the ePay option in the mobile app.  A 2.75% ($3 minimum charge) service fee will be assessed on all credit card payments.  To avoid paying this service fee, COM students are welcome to bring a check to the Office of Financial Services or mail a check to our office for payment processing.

1. Sign into Goldlink.
2. Click on ‘Student’ the tab on the left side of the screen
3. Click on the ‘Account’ drop down
4. Click on ‘Make a Payment’
5. You will be directed to TouchNet, click on ‘Make Payment’
6. Enter payment information  

Cost of Attendance

Includes tuition and fees, indirect costs, room and board, and estimated federal loan fees. The total amount of aid a student receives may not exceed his/her total cost of attendance. This includes scholarships, loans, and external funding.

Interactive Budget Sheet
Use this tool to help calculate your daily, weekly and monthly budget.


Tuition Refund Policy

Tuition and fees refunds in the College of Medicine follow the refund policies of East Tennessee State University. One hundred percent of the tuition and fees are refundable if a student withdraws prior to the first day of class. Seventy-five present of the tuition and fees are refundable if a student withdraws by the fourteenth calendar day from the beginning of classes. Twenty-five percent of tuition and fees are refundable if a student withdraws prior to 25% of the length of the term. After 25% of the length of the term, tuition and fees are nonrefundable. Decisions regarding the specific date marking 25% of the term are made by the Bursar's office. A full (100%) fee adjustment of mandatory fees will be provided to students called to active military of National Guard service during the semester. Fees for disability insurance and parking are non-refundable once paid.


Award Letter/Notification

To receive financial aid awards, students need to accept, change, or decline their financial aid offers. Please return one copy of your ETSU, Quillen College of Medicine Award Letter to the Office of Financial Services: 

Stanton Gerber Hall, Quillen College of Medicine 
Maple Street, Bldg 178, Rm C221 
Mountain Home, TN  37684 

Student Borrower Rights and Responsibilities 



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