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Office of Human Resources

East Tennessee State University

Title Code: 4625
Occ. Group: 112.956 

Veterans Affairs Clerk

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in the institution's Veterans Affairs program by working with students and maintaining proper records and performing related work as required. 

Characteristic Duties and Responsibilities

Advises veterans and other eligible persons on educational and other benefits to which they may be entitled.

Receives and answers routine correspondence pertaining to veterans and dependents.

Completes required paperwork including certifications, drop-add forms, withdrawals and authorizations.

Gathers and compiles data used in reports submitted to the various federal agencies.

Maintains files on each eligible person at the institution who receives benefits.

Checks each recipients academic records for compliance with Veteran's Administration rules and regulations.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of federal and organizational laws, rules and regulations as they apply to veterans benefits or where the information can be found.

Knowledge of modern office practices, procedures and equipment.

Knowledge of gathering, assembling, and summarizing data.

Ability to explain benefits.

Ability to type accurately.

Ability to express ideas clearly, concisely and convincingly.

Ability to establish and maintain an effective working relationship with the students, the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Some experience in a responsible clerical capacity involving public contact. 

Date         Skill         Eval          
3/6/85          4     422021221

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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