Title Code: 4595
Skill Level: 5
FLSA Code: Non-exempt
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Performs a variety of standard to moderately difficult routine and non-routine technical/clerical support duties that may require knowledge of assigned and/or related work units. Applies this specialized knowledge to analyze and respond to administrative matters within established limits.
Incumbents typically specialize in a work unit function and also possess broader knowledge/skills about work unit operation to allow more independence in carrying out responsibilities.
Characteristic Duties and Responsibilities
Maintains and processes a variety of records, electronic or manual file systems, or database files requiring classification and compilation of varied information
Compiles special reports or studies where analysis of data is required; identifies sources and extracts necessary information; performs specialized calculations
Maintains, updates, and inputs data for unit in databases
Prepare vouchers, purchase orders, tax exemption certificates, year-end documents
Assists with student registration
Reviews and prepares forms and operational records for budgets, grants, purchases, work orders, or personnel actions
Processes operational records and other business transactions
Reviews and checks documents for accuracy prepared by others for supervisors signature
Composes office correspondence on own initiative in response to general unit operations
Answers and routes incoming calls
Serves as receptionist, greets and assists campus visitors
Alphabetizes office documents and files according to unit procedures
Prepares recurring and special reports, tabulations or budgets unique to assigned function
Serves as a primary reference source for assisting others in resolving discrepancies or procedural complications
Explains procedures to others and makes recommendations to changes to procedures affecting work unit
Install, test, and maintain new releases of microcomputer software
Assists with student recruitment and registration
All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.
These functions may vary by institution.
Incumbents may provide backup to various functions within the unit.
Other duties as assigned.
Employees work under general supervision. Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.
May monitor or coordinate work of others within assigned function of the unit. May oversee work of student workers.
High School diploma or GED. 2 years of office experience required.
1 year post-high school course level work and 1 year of office experience.
Knowledge, Skillies, Abilities and Worker Characteristics
Knowledge of policies, practices, and procedures of assigned function
Knowledge of business English, punctuation, and spelling
Skill in making mathematical computations
Skill using computer applications for word processing, spreadsheets, and database in windows environment
Skill in using personal computers, copiers, fax machines, and other office equipment
Ability to organize and prioritize multiple tasks
Ability to work with diverse employees and customers
Ability to communicate effectively
Working Conditions/Physical Demands/Special Conditions
Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.
Date Skill Evaluation
5/2004 5 612021222
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.