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Office of Human Resources

East Tennessee State University

Title Code: 4145 

Occ. Group: 112.241 


Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in processing forms and records, maintaining filing systems, and performing related work as required. 

Characteristic Duties and Responsibilities

Compiles and/or obtains data and materials.

Completes records, form letters, lists or other documents.

Answers telephone and personal inquiries providing routine information.

Sorts, assembles and arranges various items systematically.

Locates, files, and retrieves items.

Operates various office equipment where prior training is not required.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of modern office practices, procedures, and equipment.

Knowledge of general rules, regulations, procedures and functions related to clerical office work.

Ability to make arithmetic computations and tabulations accurately and with reasonable speed.

Ability to work independently on a variety of responsible clerical tasks.

Ability to understand and follow oral and written instructions.

Ability to establish and maintain an effective working relationship with the students, the public, and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school including or supplemented by courses in general office practices. 

  Date     Skill         Eval            
10/1/80     2      412011122

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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