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Office of Human Resources

East Tennessee State University

Title Code: 4585
Occ. Group: 113.929  

Switchboard Operator

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in operating a switchboard, routine clerical tasks, and performing related work as required. 

Characteristic Duties and Responsibilities

Answers telephone calls and routes calls to the proper individuals.

Provides direction for visitors.

Updates and types university telephone listings.

Places long distance calls and records WATS calls completed daily.

Maintain simple reports.

Performs various clerical tasks as assigned.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of modern office practices, procedures and equipment.

Knowledge of business telephone manners and techniques.

Knowledge of proper English usage.

Ability to operate a switchboard.

Ability to converse plainly and directly.

Ability to keep records and perform routine clerical tasks.

Ability to type accurately from rough draft and plain copy.

Ability to establish and maintain an effective working relationship with the students, the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school. 

Date         Skill         Eval           
10/1/80        2     412011122

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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