Code of Conduct
The Office of Financial Aid and Scholarships at ETSU is a member of the National Association of Student Financial Aid Administrators (NASFAA). We adhere to the professional standards set forth by NASFAAs Code of Conduct for Institutional Financial Aid Professionals.
An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:
- Refrain from taking any action for his or her personal benefit
- Refrain from taking any action he or she believes is contrary to law, regulation,
or the best interest of the students and parents he or she serves.
- Ensure that the information he or she provides is accurate, unbiased, and does not
reflect any preference arising from actual or potential personal gain.
- Be objective in making decisions and advising his or her institution regarding relationships
with any entity involved in any aspect of student financial aid.
- Refrain from soliciting or accepting anything of other than nominal value from any
entity (other than an institution of higher education or a governmental entity such
as the U.S. Department of Education) involved in the making, holding, consolidating
or processing of any student loans, including anything of value (including reimbursement
of expenses) for serving on an advisory body or as part of a training activity of
or sponsored by any such entity.
- Disclosure to his or her institution, in such manner as his or her institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.