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Office of Human Resources

East Tennessee State University

Title Code: 4050

Occ. Group: 112.833
Admissions & Records Clerk

Skill Level: 4

FLSA Status: Non-exempt

IPEDS: 410

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Work performed in maintaining records and files, answering questions concerning admission and graduation requirements.

Characteristic Duties and Responsibilities

Posts grade changes, repeats, and credit by examination to student records

Reviews student records and verifies that all requirements for graduation are met

Examines high school transcripts to determine testing needs

Processes application fees and transmittals for Bursar’s Office

Answers questions concerning admission requirements/procedures and transcript evaluations

Prepares and mails official college transcripts as requested

Answers telephone and give information to callers or routes calls to the appropriate officials

Supplemental Functions

 All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution. 

Incumbents may provide backup to various functions within the unit.

Performs other work as assigned.

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.

Direction Given


Job Specifications

High school diploma or GED including or supplemented by courses in typing/word processing

Experience in a responsible clerical capacity with some experience involving public contact

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of business English and arithmetic

Knowledge of modern office practices, procedures, and equipment

Knowledge of organizational rules, regulations, and procedures and the Family Educational Rights and Privacy Act (FERPA)

Ability to evaluate situations and make decisions

Ability to type accurately at an acceptable rate of speed and to accurately enter data into a computerized system

Ability to express ideas clearly, concisely, and convincingly

Ability to understand and follow oral and written instructions

Ability to establish and maintain an effective working relationship with students, the public, and other employees and to do this in a confidential manner when required by FERPA

Ability to operate modern office equipment

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.

Date                         Skill            Evaluation
5/2004                        4              422021233

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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