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Title Code: 5030
Computer Laboratory Technician
Skill Level: 10
FLSA Status: Non-exempt
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Work performed in repairing, maintaining, and/or installing computer equipment.
Characteristic Duties and Responsibilities
Installs, repairs and maintains microcomputers and peripheral equipment
Installs, repairs and maintains video display terminals, various printers, remote batch terminals, disk drives, etc.
Installs and maintains other electronic and electro-mechanical equipment
Reads diagrams, schematics, blueprints, and technical manuals for repair and diagnostic information
Checks and tests equipment on contracted maintenance, identifies maintenance needs, and communicates with contractors
Installs new cabling or interconnecting systems and assists with resolving routine data communication problems
May perform electronic and electro-mechanical installation and repairs
Keeps inventory of supplies and parts
Performs preventive maintenance on tools and diagnostic/test equipment
Assists with planning for design, installation and maintenance of new systems
All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.
These functions may vary by institution.
Incumbents may provide backup to various functions within the unit.
Performs other duties as assigned.
Employees work under general supervision. Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.
High school diploma or GED plus two years training in basic electronics or computer maintenance; with a minimum of three years experience in computer repair/maintenance; equivalent training and/or experience will be considered.
Knowledge, Skills, Abilities and Worker Characteristics
Knowledge of IBM-compatible microcomputers
Knowledge of RS-232, 10Base2 and 10Base T cabling requirements
Ability to diagnose, repair, maintain and install computer equipment
Ability to communicate with contractors
Knowledge of electronic principles and procedures
Knowledge of electronic theory and application
Working Conditions/Physical Demands/Special Conditions
Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.
Date Skill Evaluation
5/2004 10 734033333
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.