Office of the Registrar
Dr. Tom Donohoe, University Registrar
Makayla Arnold, Assistant Registrar
Mrs. Arnold serves as the primary liaison for the Registrar and supports all functional
areas within the Registrar’s Office, including catalog, curriculum, Graduation, Records,
and Registration. She oversees the office budgets and purchasing, manages expenses,
and assists with financial requests. In addition, she assists with official communications
and all office operations. Mrs. Arnold works alongside the Institutional Official
for NCAA Certification and the Student-Athlete Aid Specialist on student-athlete eligibility
and transfer evaluations, serving as the certifying officer when needed. .
Stacie Hill, Assistant Registrar, Data Management
Mrs. Hill manages all data associated with the Graduate and Undergraduate Curriculum.
Data management includes curriculum, course inventory, prerequisites, co-requisites,
equivalencies, attributes, restrictions, repeat details, TN eCampus, EDI Cross Reference
Rules, Crosswalk Validation and assists with running Enrollment reports. Stacie supervises
temporary employees and student workers and is responsible to the Registrar for reporting
academic data; management of the Master Course Inventory File; management and tracking
of the Academic Program Inventory; and training and support of academic users in the
management of SIS and Banner data. Stacie utilizes Acalog to produce the graduate
and undergraduate e-catalogs and works with the curriculum using Curriculog. Mrs.
Hill assists office personnel with Banner, class schedule development, commencement
ceremonies, and other functions as needed. This position also serves on various committees
and task forces.
Graduate Assistant
This position is responsible for supporting the Registrar's office.
GRADUATION
Jessica Miller, Associate Registrar
Mrs. Miller is responsible for reporting and functional/technical solutions in the
Graduation Office. She also assists with data collection and reporting; trains faculty,
staff and advisors in the use of Banner. She manages regalia ordering with Jostens.
She performs graduation audits, verifies degree requirements, oversees Graduation
related duties. Ms. Miller assists with maintaining the graduation section of the
web site and prepares calendar dates for graduation related activities. She creates
most communication that is sent to students regarding graduation.
Cynthia Edwards, Assistant Registrar
Mrs. Edwards maintains the Graduation Office daily function and workflow as well as
resolving any issues that arise. Mrs. Edwards is the Degree Works Administrator. She
also processes preliminary and final graduation checks, solves issues pertaining to
a student's graduation and Degree Works. Mrs. Edwards manages diploma issuances, regalia
distribution, and regalia inventory. She is also responsible for managing Degree Works
Exceptions, graduation-related paperwork, and degree conferral. Cynthia monitors the
Graduation Office email account. Mrs. Edwards also builds the student portion of the
commencement program, maintains the Graduation website and assists with preparing
calendar dates for graduation related deadlines.
Debbie Payne, Graduation Analyst 2
This position processes preliminary and final graduation checks, processes Degree
Works exceptions and other graduation-related paperwork, and confers degrees. This
position also assists with data management and covering the Graduation Lobby by assisting
with walk in traffic and answering phone calls. This position also assists with regalia
distribution.
Bobbie Wood, Graduation Analyst 2
Ms. Wood processes preliminary and final graduation checks, processes Degree Works
exceptions and other graduation-related paperwork, and confers degrees. She also assists
with data management and covering the Graduation Lobby by assisting with walk in traffic
and answering phone calls. Ms. Wood also assists with regalia distribution.
RECORDS
Dr. LaDonna Hutchins, Associate Registrar
Ms. Hutchins supervises the Records office. As supervisor of these areas, she oversees
the maintenance of student records, oversees the issuing of student academic transcripts,
works with end of semester processes regarding repeats including TELS Lottery Scholarship
repeat courses, final grading, grade changes, student withdrawals, and works with
National Student Clearinghouse for degree verification and enrollment verification.
Ms. Hutchins also assists with the Veterans Affairs Office in certifying veteran enrollment.
She also assists with data collection and reporting; trains faculty, staff and advisors
in the use of Banner; and serves on various committees and task forces.
Jennifer Seal, Records Coordinator
Ms. Seal supervises the Record's office workflow as well as resolving any issues that
arise. She processes grade changes and repeat grades, processes student ID changes,
performs late-drop course requests and withdrawals, and prepares list/labels for departments
and companies as requested throughout the year. Jennifer also processes Title IV reports
for Financial Aid. She also works with the National Student Clearinghouse for degree
and enrollment verification, Parchment for transcript requests, and with the Milligan/Emmanuel/ETSU
Agreement program. Jennifer maintains the Academic Calendar for the University.
Megan Mckinney, Records Analyst 2
Mrs. Mckinney is responsible for processing transcript requests, name and address
changes, enrollment verifications, as well as major changes for the Record's office.
Megan assists with verifying the National Student Clearinghouse enrollment and degree
requests and Parchment for transcript requests. Mrs. Mckinney also helps with walk
in traffic, answering phone calls, and monitors the records@etsu.edu email.
Sarah Jones, Records Analyst 2
Mrs. Jones is responsible for processing transcript requests, name and address changes,
enrollment verifications, as well as major changes for the Record's office. Sarah
assists with verifying the National Student Clearinghouse enrollment and degree requests
and Parchment for transcript requests. Mrs. Jones also helps with walk in traffic,
answering phone calls, and monitors the records@etsu.edu email.
REGISTRATION
Hannah Rhoades, Associate Registrar
Mrs. Rhoades plans, organizes, and supervises the university student registration
process; supervises staff, students and temporary employees who assist with registration.
She works with orientation, prepares class schedules, assigns academic classroom space
and distributes registration/schedule information. She maintains the schedule of classes,
interactive course search, registration setup, and academic term information on GoldLink
and Banner. She works with the implementation of the Banner Student Information System
and trains users in the use of Banner schedule building. She serves as the WebTailor
administrator for the Registrars Office and other areas of enrollment services and
maintaining the Registrars Office web pages. She works in administrating Schedule
Builder and 25 Live scheduling systems, provides various data reporting, and assists
with management of the office budget. Mrs. Rhoades also serves of various committees.
Jessica Barrett, Assistant Registrar, Scheduling
Ms. Barrett manages the development and scheduling of on campus academic classroom
space and helps ensure optimal classroom utilization. Ms. Barrett also serves as the
administrator for Series25, maintaining the collection of data from University departments
regarding classroom space. She maintains 25Live scheduling system, the university's
online calendar for academic space. Ms. Barrett also assists in the generation and
maintenance of the Registrars Office web pages. She works with executive aide training,
assists with walk in traffic, maintains the student worker and temporary worker time
sheets, supervises staff, students and temporary employees who assist with registration
activities. Ms.Barrett also serves on various committees.
Dr. Jamila Moody , Registration Analyst 2
Mrs. Moody assists students with registration, adding and dropping courses, and registration
form processing. She assists with the GoldLink helpline as well as handles walk in
traffic, phone calls, and monitors the reghelp@etsu.edu email. She assists the Associate
and Assistant Registrar with related tasks, room reservations and scheduling across
campus. Mrs. Moody assists departments in course building training, processing schedule
changes, reviews registration edits for the Registrar's office.
Tabitha Peters, Registration Analyst 2
Ms. Peters assists students with registration, adding and dropping courses, and registration
form processing. She assists with the GoldLink helpline as well as handles walk in
traffic, phone calls, and monitors the reghelp@etsu.edu email. She assists the Associate
and Assistant Registrar with related tasks, room reservations and scheduling across
campus. Ms. Peters assists departments in course building training, processing schedule
changes, and reviews registration edits for the Registrar's office.