Frequently Asked Questions

1. Am I eligible for services?

All currently enrolled ETSU students are eligible for services; however, not all students are appropriate for the level of care we provide. Students are encouraged to schedule a Needs Assessment, and the counselor will work with them to identify the resource that best fits their needs.

2. How do I make an appointment?

All new clients interested in learning more about service options and referral resources can schedule a 30 minute Needs Assessment. This is not a therapy session, but is a great first step to getting connected to services that would best fit your needs!

Returning clients may call or email to schedule an appointment (please note that if it has been a semester since you have been seen, you will have to schedule an appointment for a Needs Assessment).

3. Will I be seen by a student?

We are a training facility, with many of our clients being seen by our graduate interns. Our interns are supervised by a licensed staff member. Students who have concerns about their sessions being recorded or having their sessions observed may be encouraged to seek other services.

4. I'm concerned about someone. Can you reach out to them?

Unfortunately, we do not contact students who are not already connected with our office. You can encourage the student to contact our office directly to schedule an appointment. Another option would be to submit a CARE Report. This prompts someone from the Dean of Students office to reach out to students to offer support and resources. 

5. Can I request a specific counselor or a counselor who holds specific beliefs or identities?

We strive to provide diversity in our staff, including counselors of varying genders, sexual/affectional orientations, religious affiliations, ethnicity, ages, and cultural backgrounds. Specific counselors cannot be guaranteed but we will do our best to accomodate requests.