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Division of Business and Finance

East Tennessee State University

Financial Systems and Technology

The Office of Financial Systems and Technology administers and coordinates various web-based resources and projects related to information technology within the Division of Business & Finance. Our office also safeguards the University's ability to accept credit card payments and establishes various processes and protocols as required in order to maintain compliance and increase efficiency. Specific University systems are also handled in collaboration with several other ETSU departments: Budget and Financial Planning, Financial Services, Foundation Accounting & Research Foundation Accounting, Information Technology Services, and Tax & Revenue Services. 

 

David Smith

Director of
Financial Systems and Technology

smithdm1@etsu.edu
smithdm1-Teams


Tyler Gray

Financial Systems and Technology
Assistant
graytl@etsu.edu
graytl-Teams


Austin Ford

Financial Systems and Technology
Graduate Assistant
fis@etsu.edu


Primary Areas of Responsibility

Goldlink Finance & eBucs

Manages the Goldlink Finance Account Request process, which also establishes access to ePrint and eBucs Requisitioning/Approvals.

All purchase orders are issued and approved through eBucs, ETSU's eProcurement system.

Logging into eBucs

Your password for signing into eBucs is your ETSU network password, which is the same secure password that you currently use to sign into your ETSU email and Goldlink.
Login to eBucs Directly

eBucs can also be accessed directly from Goldlink if you have the Administrative Staff tab available in Goldlink. Open the Administrative Tools drop-down menu and then click eBucs.
Login into Goldlink

If you have difficulty signing in with your network password, please contact the ITS Helpdesk.

For more information, please review the How to Access eBucs user guide.

Access to eBucs
To become a Requestor/Approver or to add access to Banner accounts please use the online Goldlink Finance Account Request Form.
Training & Support
To sign up for eBucs training or for any issues with requisitioning or approving in eBucs, please contact Tyler Gray at .
TouchNet©

Administers the Marketplace online credit card payment system; including all uStores, point-of-sale devices, and TouchNet Ready Partners. Establishes and maintains all access to the U.Commerce system.

Popular Marketplace uStores

Buccaneer Family is one of several ETSU online payment sites designed to make the membership application and payment processes as simple and convenient as possible.

Center for Appalachian Studies is one of the few ETSU online payment sites primarily used to sell tangible items, such as books, magazines, CDs/DVDs and posters to name a few.

ETSU Children's Programs is one of the more unique ETSU online payment sites, it's sole purpose is to collect tuition payments from parents across two different programs. However, this site is designed to allow parents to enter the amount they wish to pay as each child typically requires a payment of a different amount.

Graduate Studies Application Fee Payment is a rather simple ETSU online payment site that processes a large amount of transactions throughout the year simply for fee collection purposes.

University School is one of the most heavily used ETSU online payments sites. Parents rely on the site to make payments for various fees associated with enrollment.

Several ETSU online payments are active during only limited periods throughout the year in order to collect fees for study abroad trips, conferences, and other limited university related activities.

Marketplace Site Request Procedure & Policy

ETSU online payment sites via the TouchNet Marketplace system are individually designed and customized to collect revenue for various university related activities in a secure, convenient and personalized fashion. Please review FP-36 - Credit Card Policy for more information regarding taking online payments via credit card. Your department will need to complete the Request for Marketplace Online Payment Site/Product/TouchNet Ready Partner. Please submit the form through the listed signature chain. Once we receive your form, we will collect the remaining required signatures and request a merchant ID if needed. Our department currently covers the cost of the merchant ID for all ETSU departments. A detail code will be set up with the account numbers provided on the above form and the revenue will automatically feed to the account through Banner. Shipping and/or tax will be calculated automatically if required.

If you have any questions regarding an existing ETSU online payment site or the possibility of creating an ETSU online payment site for your department, please contact David Smith, Director of Financial Systems and Technology, at or smithdm1-Teams. Depending on the complexity of your needs, your site may require a meeting between members of your department and various staff members from Business and Finance or may simply require communication via email/phone. Also, the Director of Financial Systems and Technology will be happy to come to your department and present Marketplace to your department upon request.

Non-Employee ACH Setup
Manages vendor profiles and verifies/establishes the ACH banking information for all payments made to Non-Employees via Direct-Deposit.  
Information Technology
Serves as division liaison to Information Technology Services by providing directives and primary IT user support to all division staff members while also deploying, maintaining, and tracking all computers and other technology resources allocated to Business & Finance departments.
Online Content Creation

Oversees the design, deployment, and verification of all division websites, Dynamic Forms, and online instructional videos.

PCI DSS Compliance
Ensures university departments follow payment card industry data security standards (PCI DSS) for credit card payments.
Provides online and hands-on tutorials, demonstrations, and other resources as needed in order to ensure employee readiness.
Responsible for addressing the relationships between all components of any university process involving credit card payments.
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