Seek Answers To Your Questions
The ETSU Faculty and Staff want you to be successful in your educational pursuits. If you have any questions or concerns, seek help EARLY. We are here to assist you.
Fast FERPA Facts for Faculty - Here (PDF)
Syllabus Attachment Information
- Important Dates
- Diversity Statement
- Honor Code
- Honor Pledge
- eMail and Office 365 for Students
- Academic Accommodations For Students with Disabilities
- Permits and Overrides
- How to Contact a Faculty Member
- Class Attendance
- Advisement Policy
- Where to Go For Help?
- International Student and Scholar Services Office
- Library Hours
- Kingsport Campus
- Office of Information Technology Labs
- Bookstore Hours
- Core Exit Examination
- Graduation Information
- Faculty Regalia
- Undergraduate Student Success Specialist
- Sexual Misconduct/Title IX Statement
- Bucky's Food Pantry
Please refer to the Academic Calendar for specific drop/add, refund, and withdrawal dates.
D.P. Culp Renovations
All services except the Post Office and Marketplace will be vacating the Culp Center temporarily. The ETSU Bookstore will be housed in the Ballroom (3rd floor). Check this website for up to the minute information on the current locations of offices and units formerly housed in the Culp Center. http://www.etsu.edu/culp
ETSU Diversity Statement
East Tennessee State University recognizes that the pursuit of knowledge and understanding is enriched by an environment in which people of diverse backgrounds learn together and from each other, and participate in free and genuine exchange of views. It recognizes that all members of the University community benefit from diversity and that the quality of learning, research, scholarship and creative activities is enhanced by a campus climate of inclusion, understanding, and appreciation of differences and the full range of human experience. ETSU must prepare students to function successfully in a diverse society. A university diverse in its people, curricula, scholarship, research, and creative activities expands opportunities for intellectual inquiry and engagement, helps students develop critical thinking skills, and prepares students for social and civic responsibilities.
ETSU aspires to be an institution that celebrates diversity by welcoming all students, faculty, administrators and staff as respected and valued participants in the University's educational mission. Therefore, ETSU welcomes people of different races, ethnicities, religions, creeds, national origins, genders, sexual orientations, physical abilities, ages, veteran status, and social, economic, or educational backgrounds. ETSU is particularly committed to welcoming groups that have been traditionally underrepresented or excluded. The University also supports and encourages the promotion of diversity in its curricula, programs, faculty research, scholarship, and creative activities.
East Tennessee State University is committed to developing the intellect and ethical behavior of its students. Students found to be in violation of policies on plagiarism, cheating, and/or fabrication will be held accountable for their actions. Any knowledge of academic misconduct should be reported. Students are expected to act with honesty, integrity, and civility in all matters.
By becoming a member of the campus community, students agree to live by the standards of the honor code and, thereby, pledge the following: "I pledge to act with honesty, integrity, and civility in all matters." (Honor Code and Pledge revised and adopted February 16, 2012.)
eMail and Office 365 for Students
All registered ETSU students have a campus email account. Please activate your account and check email weekly. Email is our primary communication resource for students. To activate your account please contact the Help Desk.
Office 365 Suite for Students
Your office 365 account includes downloads of the following to 5 computers and 5 mobile devices
MAIL – WORD – EXCEL – POWER POINT – 1TB ONEDRIVE STORAGE
Your @etsu.edu email address is used for all official ETSU communication such as information regarding registration, graduation, financial, as well as information from student organizations. Email address will be in the form <username>@etsu.edu
To log into your 365 @etsu.edu account, go to http://mail.etsu.edu/
(Office 365 uses the same username and password that you use for GoldMail)
If your password has expired, you have forgotten your password, or you never had a GoldMail account please visit https://www.etsu.edu/activate to activate your 365 account.
Many courses require prerequisites or special approval of the instructor prior to registration. Students should verify they meet the requirements for course registration in the university undergraduate or graduate catalog. Failure to comply with the stated prerequisites may result in the student being withdrawn from a course.
Academic Accommodations For Students with Disabilities
It is the policy of ETSU to accommodate students with disabilities, pursuant to federal law, state law and the University's commitment to equal educational opportunities. Any student with a disability who needs accommodations, for example, note taking assistance, exam time adjustment or seating placement, should meet with Disability Services. Faculty accommodation forms are provided to eligible students and should be shared with the instructor as early in the semester as possible. Disability Services can be reached via telephone at 439-8346, or web at https://www.etsu.edu/students/ds/
Permits and Overrides
A student may add courses with special permission in the form of an electronic permit if the courses have reached the established maximum enrollment. To add any class that has reached the enrollment limit requires permission of the instructor and department chair. After the registration/late add period, special permission in the form of a hard copy late add form and an electronic permit must be obtained from the instructor, the department chair, the dean and the registrar. Students may view permits on GoldLink under Registration Status.
How to Contact a Faculty Member
If you have questions regarding your class, talk to your instructor. Faculty members usually include their office hours, and/or phone number in your class syllabus. If you cannot locate this information, set a time to meet with your instructor by speaking with him/her prior to or immediately following your class session. You may also conduct a "People Search" on www.etsu.edu to obtain email information.
Class attendance is important!- Attendance usually has a high correlation with how well you do in a course. It is important to talk to your instructor about any absences. Many instructors consider attendance so essential that your grade will be affected by your absence. SOME DEPARTMENTS AND PROFESSORS HAVE MANDATORY ATTENDANCE POLICIES. Your Financial Aid will be reduced if you do not attend class. Check your course syllabus, or ask your instructor, for this information.
Advisors are a personal link between the students and the university. All students have an academic advisor and should confer with their advisor before making decisions that may impact their academic success and degree completion. Discussion topics may include: registration, degree requirements, dropping a course, withdrawing from ETSU, exploring major and career options, seeking tutoring and other ETSU resource referrals. Visit the Advisor Contact List to find your advisor: https://www.etsu.edu/advisement
ETSU requires most students to consult with an advisor before registering each semester. The following students must be advised before they are able to register for the upcoming semester and will have an advisement hold until they meet with an advisor. These are the minimum requirements, some colleges require advisement every semester.
- All students who have less than 60 earned credits are required (some colleges require advisement every semester)
- First-term-at-ETSU transfer students are required to meet with an advisor prior to registration for their first and second term of enrollment.
- Students who have been readmitted are required to meet with an advisor prior to registration their first term back at ETSU.
- Students who have not declared a major or who are required to complete Learning Support (in Reading or Writing) are required to see an advisor in the University Advisement Center located in the Transfer and Adult Students (ARC) located on the 2nd level of the D.P. Culp Center (423-439-5244).
*Note: students who are only required to take Learning Support in Math will be advised by their major advisor.
Where to Go For Help
- University Advisement Center (UAC): (423-439-5244) The UAC provides academic, career and personal counseling to those students who have not declared a specific major or those in an Academic Focus Area. The UAC also supports students requiring Learning Support in Reading, Writing, Math. Students requiring Learning Support in Math should also see their major advisor. By focusing on all aspects of student life, the UAC is able to assist each student in achieving academic success and attaining personal goals. In academics and career planning, Counselors help students understand academic requirements and identify career options that affirm their academic strengths and interests. As a campus resource, Counselors assist students with accessing the wide variety of campus services to meet their needs. Visit our website at https://www.etsu.edu/uac or call 423-439-5244.
- Transfer and Adult Students (423-439-5641) Personalized counseling advisement for adult, commuter, and transfer students. Commuting student services: rideshare, off-campus housing listings, transit schedules, area maps, and childcare information. One-Stop Shopping: campus forms, applications, catalogs, schedules, and information. Scholarships: Re-entry Student Scholarship. Student Organizations: Alpha Sigma Lambda (ASL) the adult honor society, and Tau Sigma, the honor society for transfer students. . Advocates for adult, commuter, and transfer students to the greater campus community. Visit our web site at www.etsu.edu/students/acts.
- Arts & Sciences Office of Student Affairs (423-439-5248, 423-439-4171) Associate Dean for College of Arts and Sciences available in the ARC for dean's signature on student documents and requests for general education information and transfer credit.
- Arts and Sciences Center for Advisement and Student Excellence (CASE)(423-439-5602) Academic advisement, career guidance, and opportunities for engagement and growth for students in the College of Arts and Sciences and the Office of Medical Professions Advisement https://www.etsu.edu/cas/case/default.php
- Undergraduate Student Advisement Office (423-439-8557) Coordinates the undergraduate advisement program at ETSU by providing support and advisor, Banner and GoldLink training for advisors. Affairs in reviewing requests for course overloads over 21 hours and student processes past ETSU established deadlines. Office sends monthly advisor emails, hosts the Academic Advisement Council and maintains an advisor email distribution list where advisors are sent update emails to advisors regarding policy and procedural changes. https://www.etsu.edu/advisement
- Undergraduate Student Success Specialist (423-439-8777) Need assistance with obstacles you may be having in day to day life? The Undergraduate Student Success Specialist will work with you to help resolve problems and provide support by identifying resources on campus and in the community. Contact the USSS via email at email@example.com, by phone at 439-8777 or stop by in person by visiting the ARC on the second floor of the D.P. Culp Center.
- Medical Professions Advisement Program(423-439-5602) The Office of Medical Professions Advisement provides information, academic advisement, and other support functions to students who wish to be admitted to professional schools in medically related disciplines. Among those are disciplines in medicine, pharmacy, dentistry, osteopathic medicine, physician assistant, podiatry, optometry, veterinary medicine, and chiropractic medicine. Premedical professions are programs, not majors. Students are encouraged to select an academic major in addition to meeting admissions requirements for the professional school of their choice. Professional schools do not usually require or even suggest a specific major and/or minor, but most schools do recommend that students seek a solid, broad-based, general undergraduate education with substantial exposure to the humanities and social sciences while excelling in science and math. In addition, students are expected to participate in practical experience/shadowing and volunteerism throughout their college experience. For more information please contact our office at 423-439-5602 or visit our web site at https://www.etsu.edu/cas/case/mpa/default.php
- Scholarship Office (439-7094)- The Scholarship Office coordinates most of the academic and need based scholarships. The office provides information and scholarship applications for ETSU scholarships and serves as a resource for external scholarship information. Visit our website at www.etsu.edu/scholarships
The following ARC services are temporarily relocated. See this website for locations: http://www.etsu.edu/culp
University Career Services(439-4450) Provides students and alumni with individual assistance in researching, planning and locating job and internship opportunities. Internships, available in most disciplines, offer an opportunity to earn academic credit for approved work experience. The office maintains CCN, an employer generated job list and search service at University Careers . All students are encouraged to register on CCN and visit Career Services for help with majors related to careers, resumes, effective job search strategies, preparing for interviews, and other career related assistance. Specific topics are based on the needs of each individual. Numerous class presentations, on-campus interviews, career fairs and special programs are offered throughout the year.
Career Discovery at University Career Services helps you identify your occupational interests, abilities, and personal values using a self-assessment system names Focus 2.
Student Support Services is a federally funded TRIO program that provides tutoring, academic advising, personal and career counseling, peer career mentoring, and job shadowing to eligible students. Call 439-5396 or visit www.etsu.edu/sss for more information and eligibility requirements.
The ETSU Counseling Center provides many counseling services to serve student needs. Walk in hours for arranging counseling sessions are M – TH, 10:00 – 11:30am & 2:00 – 3:30pm. The Counseling Center also offers Single Session Therapy M-TH, 10:00-11:30am & 2:00-3:30pm. Let’s Talk consultations are held in Sherrod Library, Rm 328 (please see website for days/times). BucsPress2, a 24/7/365 telephone mental health helpline, can be reached by calling 423-439-4841 (then press “2”). All above services are free.
The ETSU Counseling Center is located at Nell Dossett Residence Hall (3rd floor), 423-439-3333. Find out more at http://www.etsu.edu/students/counseling .
If you or someone you know is in imminent danger of harm, call 911.
Counseling Center - The Counseling Center is staffed by psychologists and other mental health professionals,
who provide personal counseling, career counseling, psychiatric services, consultation,
and educational programs. Counseling services are confidential and free to all ETSU
students. Also, the Counseling Center staff teach the course "Solving the Puzzle of
Life" (HDAL 2350). CALL 439-3333, or visit our web site:
School of Graduate Studies (309 Burgin E. Dossett Hall, P. O. Box 70720) - The Graduate Office provides information on the GRE, GMAT, graduate assistantships, and all Graduate School offerings. CALL 439-4221 or visit our website at https://www.etsu.edu/gradschool/.
Campus Recreation - Campus Recreation offers programs and services through the Basler Center for Physical
Activity and Basler Challenge Course in five areas: intramurals, fitness, outdoor
adventure, non-credit instruction, and sports clubs. Any questions regarding the programs
and services offered by the Department may be answered by visiting our web site at
www.etsu.edu/rec or by calling 439-7980.
Center for Academic Achievement (423-439-7111)
Located on the first floor of the Sherrod Library, the Learning Services is the place to go for help with writing and speaking, library research, core math and science courses, and other subjects. the center offers tutoring on a walk-in and appointment basis and is open during library hours, including nights and weekends. Call 439-7111 or go to www.etsu.edu/students/cfaa/ for more information.
International Student and Scholar Services Office (IPSO)
The IPSO provides advisement and overall support to international students and scholars and to any student interested in studying abroad. The office provides assistance to faculty and staff on international students and scholar immigration processes and in identifying resources that match international students and scholars' needs. The IPSO can be reached at 423-439-7737.
Sherrod Library: 866-542-3878
ETSU at Kingsport Library: 423-392-8010
Medical Library: 423-439-6253
ETSU at Kingsport serves to make your college career a positive experience. We have a convenient location, accessible parking close to the building, a friendly atmosphere, more than 100 courses from which to choose, and a wide variety of services designed to make your life a little easier.
Information Technology Services Labs
For information on all ITS labs, call 423-439-8211. Information on equipment, location,
and operating systems is also available at
Other open labs and contacts:
D.P. Culp Computer Lab (439-8211)
Lucille Clement Computer Lab (439-7913)
Library Computer Lab (439-5334)
Sam Wilson 318/320 (contact College of Business, 439-5271), Kingsport Center (contact main office, 392-8000)
Special Bookstore Hours
The ETSU Bookstore has special hours at the beginning of each Semester. For more
information please call 423-439-4436.
For information about our off-campus location, the College Store, located on West Walnut Street, call 926-0838.
For information about the Kingsport Bookstore's hours, call 392-8000.
Core Exit Examination
This exam is required for graduation and should be taken when students have completed 96 hours and their general education courses. To register for the test, go to the University Testing Center web site at https://www.etsu.edu/students/testing/
Students should file their Intent to Graduate two semesters prior to graduation. Visit:
https://www.etsu.edu/reg/graduation/graduationforms.aspx for more information.
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Faculty regalia may be ordered using the following order form:
An undergraduate student might have pressures due to demanding classes, social life, family matters, financial problems and sometimes a job. All these things can create stress and affect performance in class, progress toward degrees, and attaining goals.
The Undergraduate Student Success Specialist is available to listen and help find the resources students need to be successful at ETSU.
Contact us by phone at 423-439-8777, email or come visit us in Room 452 on Sherrod Library fourth floor. Email: firstname.lastname@example.org.
How to Make a Referral:
Faculty and staff will refer students via the Advocate CARE Report system in Student Affairs (see USSS website for direct link) or by emailing email@example.com or calling 423-439-8777. Students may self-refer by directly contacting the USSS.
East Tennessee State University is committed to fostering a safe learning environment. Sexual misconduct and/or gender-based discrimination of any kind is prohibited. ETSU investigates cases of sexual misconduct (including, but not limited to sexual assault, sexual harassment, dating violence, domestic violence, and stalking) and may take steps to protect the parties involved from harassment, retaliation, or negative impacts from the incident or complaint.
Complaints may be made directly to ETSU’s Title IX Coordinator, Garrison Burton, via email firstname.lastname@example.org, or phone at 423-439-8544, or by filing a Report of Discrimination, Harrassment and/or Retaliation. All secual misconduct complaints are handled by the Office of Compliance.
If you wish to speak confidentially about an incident of sexual misconduct, contact the ETSU Counseling Center at 423-439-3333. After hours calls may be directed to Bucs Press 2 by dialing the same number and then “pressing 2.” ETSU encourages anyone who has experienced sexual misconduct to talk to someone about what happened so they can get the support they need.
If you would like to learn more about sexual misconduct or how to report an incident please visit: www.etsu.edu/titleix/ or https://www.etsu.edu/universitycounsel/complilance/focusareas/titleix.php
To review the ETSU Student Sexual Misconduct policy please visit: https://www.etsu.edu/policies/documents/sexual_misconduct_200114.pdf
For general campus safety information and/or to view the Annual Campus Security report visit https://www.etsu.edu/safety/
Bucky's food pantry is located at 325 Treasure Lane, near the Buc Ridge Apartments.
Bucky's is the second door to the right near the recycling dumpsters.
Bucky's aims to diminish or end food insecurity for the ETSU community.
Applicant must be an ETSU student, faculty or staff.
Applications are available on the Bucky's website (https://www.etsu.edu/foodpantry/forms/request.php), and must be submitted online.
Bucky's will contact the student via the ETSU email when the order is ready.
Maximum of 2 pantry visits per month.
Bucky's is always looking for volunteers!
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