skip to main content columnskip to left navigationskip to horizontal navigation

Information Technology Services

Classroom, Lab & Printing

Classroom, Lab and printing iconClassroom, Lab & Printing

Services and access to tools related to media labs, computer rooms, video conferencing, audio-visual equipment, accessible technologies, and more.


 

 Citrix

ITS uses Citrix software technology to manage the virtual environments in ETSU computer labs. Students and faculty must install the Citrix receiver when connecting to the virtual GoldLab environment. The ITS Help Desk GoldLab webpage has detailed instructions.

 

 Computer Labs

ITS installs and maintains the computers in ETSU computer labs. The computers are purchased through Technology Access Fee (TAF) funding and are replaced on a three-year cycle. Access a list of computer labs through the ITS Help Desk.

 

 GoldLab

The ETSU GoldLab server allows faculty and students to remotely access software housed on ETSU lab computers from anywhere through the Internet. GoldLab utilizes Cisco software and requires users to install the Citrix receiver. Faculty and students can access software packages such as SPSS, MATLAB, Minitab or Maple. The Help Desk GoldLab site has detailed instructions for installation and usage.

 

 Instructional Television (ITV)

Instructional Television uses state of the art technology to expand the classroom beyond the university and into your life. Let us assist your group in expanding the reach of learning outside the campus and into the world. Contact us to find out if teaching an ITV section will meet your instructional needs.

 

 Multimedia Classrooms

 ETSU multimedia classroom equipment is purchased through Technology Access Fee (TAF) funding. ITS installs and maintains the equipment in multimedia classrooms. Faculty are encouraged to seek training to become familiar with the equipment in classroom. Faculty do not have administrative access to multimedia classroom computers but may request specific software be installed by contacting the ITS Help Desk.

 

 Student Printing

 ETSU students have receive a $50 printing account each semester through Technology Access Fees (TAF). Students can print using this fund in any of the computer labs on campus or from their personal devices. The ITS Help Desk can assist with any printer problems or configuration.

 

 

Service Catalog

Accessibility

Advanced Computing

Alert Us

Argos

Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV

Calendar

Campus Multimedia Support

Central Authentication Services (CAS)

Citrix

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates

Dropbox

eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption

GoldLab

GoldLink

GoldLink Finance Account

Guest Accounts

HIPAA

Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support

Outlook

Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services

Telephone

TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation

Voicemail

Web Conferencing

WebEx

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect

icon for left menu icon for right menu