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Information Technology Services

East Tennessee State University

Computing Services

Computer Services IconComputing Services

Services that provide assistance with your departmental computing needs.


 Campus Multimedia Support

 ITS installs and maintains the equipment in multimedia classrooms. ITS staff are available from 7:30 a.m. until 8:30 p.m. during the fall and spring semesters if there are any problems encountered in the classroom. Faculty experiencing problems in the classroom should contact the Help Desk. ITS will make every attempt to visit the classroom immediately.


 Computer Purchasing Consulting

ITS staff can help you determine the right computer for your departmental needs whether you are purchasing a desktop or laptop computer. Approved standard computers are available to purchase through eBucs. If your needs are not covered by one of the standards you can request permission for a variance. Contact ITS for help with purchasing or for help in making a computer decision.


 Computer Replacement Project

ETSU provides standard desktop computers to faculty and staff in an effort to maintain current technology on campus for the betterment of ETSU as a whole and reduce the total cost of ownership.  A full description of this program, policy, form and configurations are listed on the Computer Replacement Project Page.



ITS can assist with most desktop, laptop and printer needs. ITS will install desktops and printers, ensuring that faculty and staff have access to the software and printers they need. ITS staff are also available to troubleshoot any software or hardware problems and perform any necessary repairs. ETSU computers are purchased with a comprehensive warranty so that end users can feel secure that any problems can be addressed.


 Copier/Printer Setup

ITS can help you determine the best copier or printer for your departmental needs. Supported copiers and printers are purchased through eBucs and an ITS staff member will make arrangements to setup and install new copiers and printers. Contact ITS for assistance in selecting a copier/printer or the ITS Help Desk when you are ready to schedule setup and installation.


 Data Recovery

ITS can help recover data that has been lost or compromised. Some data cannot be restored but faculty and staff should contact the Help Desk to begin the process of data recovery. End users are encouraged to back up data frequently to a secured drive separate from the laptop or desktop.


 Repurposed Computers

ITS will be keeping at least 10% or more of the Dell computers scheduled for replacement and making them available to departments and units. The price is $125.00 to cover the extended warranty (hardware and software support) on the 4 year-old computer for an additional 2 years. A description of this program, FAQ and form are listed on the Repurposed Computer Page.


 Software Installation

ITS staff members can install purchased software on ETSU-owned laptop and desktop computers. Any ETSU-wide software can be installed upon request. Supported software purchased through the department can be installed with proof of license purchase. The ITS Help Desk will help you get started with any software requests.


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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