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Information Technology Services

East Tennessee State University

Research Services

research services iconResearch Services

Infrastructure and services supporting research at ETSU


 Advanced Computing

Let us help establish your advanced computer project on the venue most suited to your needs – BOINC, Amazon Web Services, or in collaboration with the JICS Advanced Computing Facility at ORNL. Advanced Computing - contact


 Crowdfunding for Research

Crowdfunding for Scholarly Projects – We can provide information and assistance with applications for crowdfunding. If your crowdfunding project has been accepted, we will help you prepare campaign media and social network blasts. Crowdfunding - contact


 Data Management

We can help with data storage, data backup, data conversion, data sharing, archiving of data, and creation of online surveys. Data Management - contact


 Research Computer Support

We can facilitate new or re-purposed computer purchases and assist with computer installation, system and security updates, software installation and updates, system backup, data transfer, browser setup, and connections to other equipment. Research Computer Support - contact


 Research Grant Help

We can help with technical solutions and planning, hardware and software evaluation, cost estimates, and provide grant inclusions that describe IT support, data backup and protection, and data sharing. Research Grant Help - contact


Service Catalog


Advanced Computing

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Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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