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Information Technology Services

East Tennessee State University

Internet & Network

internet and network iconInternet & Network

Access the fundamental "getting connected" services, including wired and wireless connectivity throughout the campus.



A firewall establishes a barrier between a trusted, secure internal network and another outside network, such as the Internet that is assumed not to be secure or trusted.

To request a Firewall Exception complete a Network Security Request Form


 ITS Design and Installation Standards

The intent of this policy is to provide recommended practices for the design and installation of ETSU’s Telecommunications infrastructure that will support a wide variety of existing and future services, using industry accepted design and installation methods.  ETSU attempts to define standards that will enable the design and implementation of structured cabling systems for commercial buildings and between buildings in a campus environment. View a full copy of this policy.


 Remote Network Access

In order to access computing resources hosted at East Tennessee State University from off campus, use of ETSU remote access services is required. A remote access connection is a secured private network connection built on top of a public network, such as the Internet. Remote access provides a secure, encrypted connection, or tunnel, over the Internet between an individual computer (such as a computer off campus) and a private network (such as ETSU's). Use of remote access allows authorized members of the ETSU community to securely access ETSU network resources as if they were on the campus.

To request Remote Desktop Gateway complete a Remote Access Request Form

To request VPN Access complete a Remote Access Request Form


 Static IP Address / DHCP Reservation

The Dynamic Host Configuration Protocol (DHCP) is a standardized network protocol used on Internet Protocol (IP) networks for dynamically distributing network configuration parameters, such as IP addresses for interfaces and services.

Request Static Internet Protocol Address or Dynamic Host Configuration Protocol Reservation complete a Network Security Request Form.


 Wired Network Access

A network jack can be installed in just about any building on campus. The cost for installation is $280. To request an installation, please submit a Telecommunications Requisition Form.


Request Test or Activation of existing network jack
Contact ITS Help Desk at   or 439-4648


 Wireless Network Access

ETSU provides wireless networking in all buildings on the main campus and at several off campus locations for the purpose of making the ETSU computer network and resources available wirelessly to ETSU students, faculty, and staff.

Guest Access
Contact ITS Help Desk at   or 439-4648

How to connect to the wireless access point



Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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