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Information Technology Services

East Tennessee State University

Classroom, Lab & Printing

Classroom, Lab and printing iconClassroom, Lab & Printing

Services and access to tools related to media labs, computer rooms, video conferencing, audio-visual equipment, accessible technologies, and more.


 Computer Labs

ITS installs and maintains the computers in ETSU computer labs. The computers are purchased through Technology Access Fee (TAF) funding and are replaced on a three-year cycle. Access a list of computer labs through the ITS Help Desk.



The ETSU GoldLab server allows faculty and students to remotely access software housed on ETSU lab computers from anywhere through the Internet. GoldLab utilizes Remote Desktop access and can be accessed in a variety of different ways. Faculty and students can access software packages such as SPSS, MATLAB, Minitab or Maple using the GoldLab service. The Help Desk GoldLab site has detailed instructions for installation and usage.


 Instructional Television (ITV)

Instructional Television uses state of the art technology to expand the classroom beyond the university and into your life. Let us assist your group in expanding the reach of learning outside the campus and into the world. Contact us to find out if teaching an ITV section will meet your instructional needs.


 Multimedia Classrooms

ETSU multimedia classroom equipment is purchased through Technology Access Fee (TAF) funding. ITS installs and maintains the equipment in multimedia classrooms. Faculty are encouraged to seek training to become familiar with the equipment in classrooms. Faculty do not have administrative access to multimedia classroom computers but may request specific software be installed by contacting the ITS Help Desk.


 Student Printing

ETSU students receive a $50 printing account each semester through Technology Access Fees (TAF). Students can print using this fund in any of the computer labs on campus or from their personal devices. The ITS Help Desk can assist with any printer problems or configuration.



Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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