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Information Technology Services

East Tennessee State University

Software & Business Applications

software & business applications iconSoftware & Business Applications

Access to software and services that deliver the core administrative systems and applications for the ETSU campus



Argos is a reporting tool used to access Banner data. Access must be requested via the appropriate data custodian.

  • Student records, available to faculty and advisors - , Registrar
  • Finance, available to some employees with certain budget responsibilities – , Comptroller 
  • Human Resources, available to some HR and Payroll employees - , Director HR Operations
  • Advancement, available to some Advancement employees and Development officers – , Assistant VP for Advancement Services
  • Financial Aid, available to some Financial Aid employees – , Assistant Director Financial Aid



Alertus is the university's primary desktop notification for emergency communications. Agents are installed on most campus desktop systems as part of the default software load. In the event of an emergency, the alert screen will take over and display the message. If there are systems running specialized equipment there can be exceptions made to have the installation blocked and the software removed. If there is a need for this please contact the ITS helpdesk for assistance.


 Banner Document Management System

Banner Document Management System (BDMS) allows Banner users to scan paper documents and store electronic content in a central location where it can be easily found and securely shared among colleagues.

Banner Document Management Training Guide


 Banner Programming/Reporting

Banner programming support is provided by Information Systems.  Development of processes, reports, and integration with ancillary systems requires collaboration with the data custodian of the Banner module involved.  Programming requests may be submitted from the ITS Forms page.  Contact , Director of Information Systems for more information.


 Central Authentication Services (CAS)

The Central Authentication Services (CAS) is a single sign-on protocol for the web. Its purpose is to permit a user to access multiple applications while providing their credentials (such as username and password) only once.


 Custom Programming Projects

Custom websites may be developed for offices that support ETSU’s administrative functions. Contact , Director of Information Systems for more information.


 Desire2Learn (D2L)

ETSU uses D2L for its learning management system. D2L is integrated with the Banner system to provide faculty and student access to course sites quickly and efficiently. The D2L server is hosted by D2L with ITS providing administrative support where necessary and appropriate. Inquiries or problems may be sent to .


 eBucs Training

ETSU uses eBucs, the electronic purchasing system, to issue all purchase orders. All approvals are done electronically through the eBucs system.

For eBucs training, contact Procurement and Contract Services at 439-4224.


 Electronic Forms

ETSU has partnered with NextGen Web Solution to provide the ETSU community with a tool for creating digital forms on campus. Dynamic Forms is a cloud-based forms system that provides a simple, effective way for end users to create web-based forms for data collection and electronic signatures.


 Ellucian’s Banner INB

Ellucian’s Banner INB is used by some faculty and staff to accomplish certain administrative tasks related to Student records, Financial records, Human Resources records, Financial Aid records, and Advancement records.


 ETSU University Calendar

ETSU offers online calendar of events that engages visitors and encourages them to download events to their personal calendar, sign up for event notifications and send event information to friends. Visit the Calendar webpage for more information.


 ETSU Mobile App

The ETSU app delivers content, services, and features in a mobile friendly format for your iPhone or Android mobile device. 

On the spring board, you will find modules that with a click help you find your way around campus, link to mobile friendly ETSU services such as library catalogs, D2L and ETSU Live!, and keep you informed about campus events and more!



GoldLink is the portal to ETSU systems. Undergraduate and Graduate applicants can check the status of applications. Students can look up and register for courses, pay fees, check financial aid status, check grades, and maintain certain contact information. Faculty and advisors can access advisee information, enter grades, and view course section information. Employees can access payroll data, review benefits, and maintain certain contact information. Some employees may use GoldLink to view Finance data associated with their departments. Log on to GoldLink.


 GoldLink and ePrint Training

GoldLink Finance Training Guide

For GoldLink Finance and ePrint training, contact Financial Services at 439-6107.


 Student Advisor Training & Workshops

For Student Advisor training and workshops, contact Undergraduate Student Advisement at 439-8557.


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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