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Information Technology Services

East Tennessee State University

Email & Collaboration

Email and Collaboration icon

Email & Collaboration

Browse services related to electronic communication channels and tools.


 ETSU Dropbox

ETSU Dropbox is a way to send and receive large files. The maximum file size for this system is 2GB. If you need to send or receive files larger than 2GB, please contact the ITS Help Desk for assistance in increasing file limits


 ETSU Email

An email account is one of the benefits of a East Tennessee State Student, faculty or staff member. Your campus email is hosted on Office 365 (Microsoft Exchange online.) Help with email.


 Faculty/Staff/Student Directory

To search of any faculty or staff member go to ETSU Faculty/Staff Search


 Office 365

Office 365 is the email solution which provides a single platform for all members of the campus community and allows a flexible file-sharing and convenient scheduling and calendar options between students and faculty/staff. An email account is hosted on an Office 365 (Microsoft Exchange online.) More Information.



Microsoft Office Outlook is the officially supported client for email at ETSU. Faculty, staff, and students can use Outlook email and calendar on their desktop / laptop computers, through the Office 365 Web interface, and personal mobile devices. Check the Outlook page on the Help Desk website for assistance setting up and using Outlook.


 Project Management

Information Technology Services Project Management Office is a source of guidance for   planning, development and implementation of ITS projects. For more information visit the Project Management website.



Zoom is a web-based conferencing software used to share information and host meetings over the internet. It can be used to collaborate via chat, microphone, or webcam to virtually any device with an internet connection, including computers, laptops, tablets and smart phones. Entire meetings can be recorded for later viewing.

Contact ATS to request an account and schedule training.


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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