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Information Technology Services

East Tennessee State University


security iconSecurity

ETSU is strongly committed to sustaining high standards in the protection of data assets and information technology resources that support the University’s academic, enterprise, and research operations and objectives. Below are the Operational and Business services the Information Security team currently offer to help the university reach and exceed these objectives.



Alertus is the university's primary desktop notification for emergency communications. Agents are installed on most campus desktop systems as part of the default software load. In the event of an emergency, the alert screen will take over and display the message. If there are systems running specialized equipment there can be exceptions made to have the installation blocked and the software removed. If there is a need for this please contact the ITS Help Desk for assistance.



A firewall establishes a barrier between a trusted, secure internal network and another outside network, such as the Internet that is assumed not to be secure or trusted.

To request a Firewall Exception complete a Firewall Exception Request Form



For storage of PHI data, please contact the Office of HIPAA compliance.


 Security Cameras

The Security Camera Subcommittee reviews requests and makes recommendations regarding the placement of security cameras on the ETSU campus. Departments may choose to pay for the purchase and maintenance of cameras in their area if not determined necessary by the subcommittee. ITS is responsible for the installation and maintenance of campus security cameras. Please review FP-34 Security Camera Policy for complete information.


 Security Software

ETSU is currently using Microsoft System Center Endpoint Protection on computers configured for the ETSU domain. If you have a machine that needs to have an antivirus program installed, or if you need it to have Symantec Endpoint Protection that's currently installed on a machine, please contact the ITS Help Desk so that we may put in a ticket to have this done. Please do not try to install Microsoft Security Essentials onto an ETSU computer.


 Security Training

ETSU offers SANS Security Awareness Training, which helps change user behavior while helping our organization manage risk. Interactive learning is a key focus of SANS content and focuses on getting learners to both "know" and "do" the right thing at the right time with accuracy and consistency. ITS offers 19 different security awareness training to employees that wish to participate.


 Secure Sockets Layer (SSL) Certificates

SSL certificates are used to ensure information is transmitted in a secure fashion. If you wish to have a certificate for your server with the hostname ending in, the certificate vendor sites will generate an automatic request for approval by ITS. Please contact the Help Desk in advance to notify them the request will be forthcoming.


 Two-Factor Authentication

Two-factor authentication (2FA) is a security feature ITS uses to confirm a user's identity by utilizing a combination of two different components.


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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