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Information Technology Services

East Tennessee State University

Online Faculty Support

CommunicationOnline Faculty Support


It is the goal of ITS to offer any type of technical and marketing support an online faculty member or department would need to be successful in the teaching and development of online courses and programs. ITS provides assistance throughout the course development process with the intent to help ensure faculty provide and students receive a quality online course experience.


 Online Course Development

 Through the Academic Technology Services (ATS) unit ITS is pleased to provide a wide range of online services to assist faculty in producing online courses that meet their teaching needs while ensuring students receive a quality online course experience. Technical experts will help with content development and instructional designers assist in developing course structure that satisfies online course best practices. Visit the Faculty Help page to begin exploring options.


 TN eCampus

The TN eCampus (formerly RODP) agreement allows ETSU students to take online courses taught by other universities in the Tennessee Board of Regents system. Students register at ETSU and receive ETSU credit but they have access to a wider variety of online courses through this agreement. There are special considerations, including a separate D2L site and additional fees. Please review the information found on ETSU’s TN eCampus website carefully and contact the ITS TN eCampus coordinator with questions.


 Video Captioning Support

ITS provides closed captioning support for videos created in the eStudio or other videos being used in online classes. ITS follows established copyright guidelines and ETSU’s intellectual property policy. Please contact the ITS eStudio staff for more information.


 Video Creation

Faculty developing videos to promote or support online classes and programs can record videos in ITS’s eStudio. ITS staff will record, edit, provide closed captions, and post these videos to ETSU’s YouTube channel. ITS also provides video creation training for faculty who are not teaching online courses or prefer to produce their own videos. Complete information is available on the ITS Audio-Video webpage.

Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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