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Information Technology Services

East Tennessee State University

Media & Events

media and events iconMedia & Events

Access services to record, produce, edit, and distribute seminars or other special events with digital and audio equipment and software.


 AV Equipment Loan

ITS maintains an inventory of equipment for faculty and staff to check out for developing online classes, special projects, travel, or other special events. Inventory available includes laptops, projectors, video recorders, and microphones. Contact ATS today to request the equipment you need for your next project.


 Cable TV

ETSU Cable TV operates on a fully digital system. Your digital television must have a QAM (Quadrature Amplitude Modulation) tuner built-in in order to work with the school's cable service. If you have a compatible TV, you will need to have it auto-scan for channels after hookup in order to ensure you are viewing all available channels.

Channel Listing

How to setup a new TV and Scan for Channels


 Video Conferencing

ETSU’s supported tool for video conferencing is the Cisco WebEx product. WebEx is a web-based conferencing software used to share information and host meetings over the internet. Some synchronous online classes are taught using WebEx, allowing students to view entire class recordings afterward. Other classes are taught via the ITV system in conjunction with the Codian Bridge. View additional information and determine which method works best for you on the ATS video conferencing website.


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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